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Mushy/sticky buttons

JensenB9
over 5 years ago
Trying to get a feel from others if the buttons on their 945 are as bad as mine are. The UP/DOWN buttons in particular seem to get stuck and, while they work, they don't fully actuate with the normal 'click'.
  • 0 over 5 years ago in reply to 2goBeyond

    short answer is yes, but.... Particularly on my 945, the start/stop button has a "double click" feel so it would be easy to not visually confirm and think you had started an activity, but have not. As long as you push hard through the 2nd click then it works. I don't think this is what garmin designed or else there would not be many folks that have  no double click issues. I have a 935 and 735 before that and..... None of them had this issue.

  • 0 over 5 years ago

    I got a 945 today.  All the buttons have a nice tactile click except for the down button.  It sort of has a double click, which I've seen others describe.  Just sort of sloppy, but acceptable.  I've had about 5 or 6 Fenix watches, and they all had some mushy buttons except for the 5x plus.  I returned some of them to get better buttons.  I'm happy with the buttons on this 945.  Except for the down button, they are all equal to the 5x  plus.

  • 0 over 5 years ago in reply to Former Member

    FR945

    Delivery Date: 23 May 2019

    Delivered from: Loberen

    Returned: yes

    s/n: 5Z6002XXX

    light: ok / double click

    up: sticky

    down: sticky

    start/stop: ok

    back: ok

  • 0 over 5 years ago in reply to RM

    Do your buttons remain sticky even if you push many times?

  • 0 over 5 years ago in reply to renton82

    If I push many times, like "warming it up" it unstick, but still feels very hard to press.

    Never had this issue with the 935, might be it was a later batch from Garmin.

    After some min. or hours returning for usage, the issue is returned.

  • 0 over 5 years ago

    I sent my 945 in for the same poor buttons as everyone else plus very poor battery life (four days). Support said they would send a replacement as soon as they received mine but two days have passed since they signed for receiving the UPS shipment and support is now ignoring my emails. I called and the rep said they haven’t marked it as received despite acknowledging that the package had been signed for by them. I should have just returned it to REI and walked out with another. If anyone else is thinking of doing an RMA just return it to the seller instead. Garmin is telling me “tough” and saying they can take as long as they want before acknowledging that they have received it and turn around a replacement.

  • 0 over 5 years ago

    Got my THIRD 945 last night and the buttons are much better than the others.  Very clicky.  The light button may be a bit soft but at least it doesn't feel like crunchy corn flakes.  I am going to keep the key vibe on though.

  • 0 over 5 years ago

    Unfortunately after 3 days of use, "up" button and "back" button have become sticky and have lost the "click", just contacted retailer and next week it will go directly to Garmin. Very disappointed!

  • Former Member
    0 Former Member over 5 years ago in reply to renton82

    I am sorry to hear about the trouble

  • 0 over 5 years ago in reply to dmnotme

    Support finally replied to my emails and said it’ll be sometime next week that someone bothers to put a replacement back in the mail.