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Mushy/sticky buttons

JensenB9
over 5 years ago
Trying to get a feel from others if the buttons on their 945 are as bad as mine are. The UP/DOWN buttons in particular seem to get stuck and, while they work, they don't fully actuate with the normal 'click'.
  • 0 over 5 years ago in reply to chong67

    Yeah i had exactly the same problem before i returned mine. Now im waiting for the new one :)

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    7 Days Later on Retailer Replaced Unit

    Button Summary: Still good/ok, but definitely minor sticking on first/second press after as little as 30 minutes of not pressing

    Details:

    Use: Wearing to work, on weekend, Activities: 2 Runs (8 miles)

    Weather: 60-70s Humid (Humidity increased this weekend)

    Status: Probably No Change (G,G,G,G,G), Buttons All Good/ok, but definitely minor sticking on initial press after as little as 30 minutes (buttons do actuate though, but do not necessarily click, ... same as out of box). Back button is usually the worst offender with this. 

    Maybe started having issue with (most used) down button, I perceived it did not click like normal during heavy use. Clicking is back now, though. 

    At this point I plan on keeping this unit. It's way better than my original (Where buttons were just stuck). My original unit was unusable unless I had Key Vibe on (which I found annoying during casual use). With that said, the initial press sticky button issue has me reconsidering keeping the replacement.

  • 0 over 5 years ago in reply to Former Member

    Same for me, replaced 945 at the retailer. First unit was unusable. Second unit is almost OK except the UP button, after few minutes the first/second button press on UP is sticky then i can feel the click. I'm undecided to replace it again or not, I can reaceive a third 945 worse then this. Very disappointed.

  • 0 over 5 years ago

    I've a "double click" feeling pressing the up and down buttons; while the first click does nothing, pressing a bit more there's the second click that makes the action. Not sure this is how the buttons are supposed to work. My previous 935 has no click at all! Not sure which I prefer tho...either the double click of 945 or the "no click" of the 935...

  • 0 over 5 years ago

    Received answer from Garmin support in Germany.

    Buttons on the left side had no tactile response, no click just like squeezing a rubber duck.

    According to them "this is as designed and expected to not press them accidently". They "hope that feel for me will change over time from feeling unfavorable to a positive one wrt. to aforementioned aspect" (freely translated)

    Glad that I had to send mine in to the retailer because of cracks on the OHR resin - after 3 weeks of wearing.

  • Former Member
    0 Former Member over 5 years ago in reply to bw

    thx for the feedback

    this is Garmin...and a software bug is called a feature

    happy returning

  • 0 over 5 years ago

    This is an issue that is actively being investigated by the engineering teams responsible for the Forerunner 945. We will be closing this thread as this is not an issue we can solve remotely via the forums. If you are experiencing this issue, please reach out to your local product support team. We will gladly work with you to get a replacement in your hands as soon as possible and may bring your device in for extra evaluation.