• Neither Vivosmart nor Fitbit Charge 5 works properly

    I wear a VS4 and Fitbit Charge 5. I bought the latter because VS4's pulse ox registers way low. I find that the C5 reports pulse ox accurately but registers steps about 15% low on long, brisk walks, and GPS using iPhone up to 5% low. C5 also has a problem…

  • Vivoactive 4 not charging, bad connection with lead

    This is very annoying. Only the 4th or 5th charge and the connection between lead (genuine Garmin) and watch is already very temperamental. Had a lot of this with the Vivoactive 3 and had to keep buying new leads.

    Checked lead and watch terminals are clean…

  • Venu 3s won't turn on and won't charge

    My Venu 3s screen went black so I did a hard reset by pressing the power button on fof 20s. But since I did that and updated the software, my watch kept rebooting and now it won't turn back on and won't charge. I pressed the power button and nothing happens…

  • Help! Vivoactive 4 touch works ONLY when charging!

    Former Member
    Former Member

    Help!! My Vivoactive 4 reached 10% then touch screen stopped working. I reset it many times, hard and soft, updated today to 6.20 but touch screen only works when charging my watch!

    Touch screen also works in the service menu test, but when reboot in…

  • Spotify syncs every time I charge the watch

    Former Member
    Former Member

    Hello,

    I'm a new user of the Vivoactive 4, I synced 3.2GB of Spotify playlists (more or less 1100 songs).

    When I get back from a run I usually charge it while I take a shower, the problem is that every time I plug it in on the charger Spotify starts…

  • Vivoactive 4s battery stuck on 100% after charging.

    Hi! I just bought a brand new Vivoactive 4s, and after my second battery charge the battery is stuck at showing 100%. To fix it, I have tried restarting it, plugging to the charger again for a moment, but nothing worked. The only thing that helped the…

  • Body Battery Went Up While Watch Was Charging

    I plugged in my Garmin to recharge it and have sat at the computer all night watching youtube videos and for some reason my body battery has gone up from 40 to 90 while I have not even been wearing the watch. Why did the body battery level not remain…

  • Won't hold charge, reboot loop and won't pair

    My vivoactive drained the battery this morning then I plugged it in and it drained 50% in about 10 minutes. It won't connect via Bluetooth to my phone and now it's stuck in a reboot loop. All at one time today.

  • Vivo Active 4s charge to 3% but not more

    Hey, I have problem. After I try to charge my watches It will charge to 3% and then It stops. Its showing that its still charging but It will not charge more. Watches are hot and I dont know what to do. Does anybody had same problem ?

  • Turnoff on 30% battery and charge only till 80%

    My Venu 2 turns off at around 20-30% of battery and is not able to charge more than 80-85%.

    Also, charging takes a couple of hours, white previously it took 20-30 minutes.

    Is anybody else experiencing the same problem?

    Shall I ask for replacement?