Just got my 6x today and I'm having problems with HR.
Huge gaps, no pulseox. Green lights rarely on if I lift it up.
Tried resetting, formatting, different tightnesses, other wrist, different positions.
Think I got a duff device
Just got my 6x today and I'm having problems with HR.
Huge gaps, no pulseox. Green lights rarely on if I lift it up.
Tried resetting, formatting, different tightnesses, other wrist, different positions.
Think I got a duff device
If you are having an issue obtaining a heart rate with your fenix 6 series device, first please verify the wrist heart rate is turned on:
If you are still experiencing this issue, could you please try the 2.25 Sensor Hub Beta Release and let us know if you are still seeing this issue.
If you have not seen it already, but beta Sensor Hub is now available for the whole fenix 6 Pro series.
This issue has been fixed in 2.40 Sensor Hub Update Live.
If you are still experiencing this issue, please update your device via Garmin Express. If it continues after that, please reach out to your local…
Seconding this. Faulty out-of-the box requires new device.
The only firmware that needs replacement is the one that calculates salaries of Garmin Quality Team...
I upgraded from a Fenix 5 plus to Fenix 6X Pro Solar, which I received today. Same issue. I have found turning off HR/Pulse Ox then turning only HR back on, leaving PulseOx at manual, allows for HR to…
Just noticed something strange. Two Fenix 6 and two OHR sensors differents.
Fenix 6 on other thread of this forum :
And my Fenix 6 (which has OHR/Pulse OX issue) :
Alex, can you please send me a private message and expand on what happened, since I want to pass this information onto the software team.
The Sensor Hub 2.25 version did not fix the problem for me completely, since i just had a 2 hour gap in my heartrate..the gaps are occuring less often now though...
How about a fix if I have an Apple Mac?
Hello Garmin, i have the issue, mine is the Base Fenix 6 model, i got a mail from support asking me to try fenix 6x pro fix,
but there is no update option on my watch after copying the same. the sensor hub version is still 2.10.
Regs
I just got my replacement unit (via RMA) today. My watch runs v2.2 at the moment and have 100% WHR readings! Point is that i can confirm that my watch also has the darker version of the sensors (not that white notch at the left side but fully black)
I still do not get any PulseOX readings however - but this now a firmware issue i hope. fingers crossed.
I have installed 2.32 Hub Beta edtion 2 days ago, it seems to have solved the issue
https://www8.garmin.com/support/download_details.jsp?id=15050
This issue has been fixed in 2.40 Sensor Hub Update Live.
If you are still experiencing this issue, please update your device via Garmin Express. If it continues after that, please reach out to your local Garmin Support teams so that we can work with you directly to find out the cause.