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Fenix 6x Sapphire Largely Not Working HR & No PulseOx

BimblingBob
over 4 years ago

Just got my 6x today and I'm having problems with HR.

Huge gaps, no pulseox.  Green lights rarely on if I lift it up.

Tried resetting, formatting, different tightnesses, other wrist, different positions.

Think I got a duff device Disappointed

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  • 0 over 4 years ago

    Hi,

    i have quiet another related issue to this:

    HR is working without any problems on my Fenix Pro Saphire, but i have strange issues with PulsOX.

    Today i saw, that last PulsOX checking was 7 hours ago.

    It starts manually when you are inside the widget.

    So is that related to the same Software issue?

  • +1 over 4 years ago

    If you are having an issue obtaining a heart rate with your fenix 6 series device, first please verify the wrist heart rate is turned on:

    1. Press and hold the middle left button for the Main Menu
    2. Select Sensors & Accessories
    3. Select Wrist Heart Rate
    4. Toggle Status to Auto

    Avoid placing the watch over tattoos. Depending on your physiology you may need to place the watch on the inside of your wrist. Also, try the steps in this article: https://support.garmin.com/en-US/?faq=xQwjQjzUew4BF1GYcusE59

    For continued issues, we at Garmin are urgently working on a software fix and expect an update soon.

  • 0 over 4 years ago in reply to Garmin-Heath

    Nope!  If it doesnt work out of the box it goes back.  No ifs no buts.

    Btw been a week, wheres my money?

  • 0 over 4 years ago in reply to uhscale

    Sounds like pulseox is set to sleep?

  • 0 over 4 years ago

    An update regards to my F6x pro replacement. It still works without any problems after the 3.0 software update.

  • 0 over 4 years ago

    I upgraded from a Fenix 5 plus to Fenix 6X Pro Solar, which I received today. Same issue. I have found turning off HR/Pulse Ox then turning only HR back on, leaving PulseOx at manual, allows for HR to function. @Garmin-Health please advise when firmware update is available. As a shareholder, I find it most frustrating that you botched this product release. 

  • 0 over 4 years ago

    Just to add to this, i thought it may have been firmware however i returned mine to the shop where i purchased it and they replaced it, the new one has no issues at all no matter which firmware its on, hr works perfect and Pulse ox although can be and always has been a bit patchy works as well so i would say get it changed.

  • 0 over 4 years ago

    Same error, just unpacked My Fenix 6x Sapphire, no Heart rate via the builtin sensor. Updated the watch to version 3.0 via Garmin Express, no changes to the status of the sensor. Tried to disable and enable it again (Automatic / Off)

    Talked to support, and they told me that they expect a quick fix.....

    So much from upgrading from my old 5X Sapphire to a new 6x :-(

  • 0 over 4 years ago

    Just noticed something strange. Two Fenix 6 and two OHR sensors differents.

    Fenix 6 on other thread of this forum : 

    And my Fenix 6 (which has OHR/Pulse OX issue) : 

  • 0 over 4 years ago in reply to Alex

    That's interesting, my 6X Sapphire with the OHR issue looks like yours as well.