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Mushy/sticky buttons

Trying to get a feel from others if the buttons on their 945 are as bad as mine are. The UP/DOWN buttons in particular seem to get stuck and, while they work, they don't fully actuate with the normal 'click'.

Top Replies

Garmin-Blake over 5 years ago +9 verified

We have escalated this issue to our engineers but we need any user experiencing this to reach out to our Product Support team directly. This can be done via support.garmin.com. We will gladly work with…
Garmin-Blake over 5 years ago +1 verified

This is an issue that is actively being investigated by the engineering teams responsible for the Forerunner 945. We will be closing this thread as this is not an issue we can solve remotely via the forums…
adamdehaven over 5 years ago in reply to Former Member +4

A $600 watch should have buttons that respond in a way in which the user can tell that the press was registered, whatever that means. In this particular case, if I'm running and press the lap key, I shouldn…
Dani over 5 years ago in reply to Garmin-Blake +2

I would buy this one, but after reading a lot of post with this problem, knowing that it is not sort it out. Do you recomend that i pay 600€ if i will have to call to suppot? really, i dont know what will…

All Replies

0 Luismakit over 5 years ago

I have the same button problem. in 935 it did not happen to me. In 945 I happened from the first day, I thought it was normal.

0 Luismakit over 5 years ago in reply to Garmin-Blake

Ami also happens to me on ALL buttons of 945. In 935 it did not happen to me. I noticed it from the first day.

0 Chris_Ffm over 5 years ago in reply to 2goBeyond

If you ever intend to sell your 945 to get the 955 you'll have a problem. As you have to describe the defect, that will dramatically decrease the selling price.

0 adamdehaven over 5 years ago in reply to Garmin-Blake

I'm having the exact same issue and plan on reaching out to Garmin Support tomorrow (today is a holiday in the U.S.). However, is there any guarantee that a replacement device would not suffer from the same defect if the root cause has not yet been identified?

0 Former Member over 5 years ago in reply to adamdehaven

adamdehaven until Garmin issues a statement...we have no certainty replacements not having the defect

guess Garmin is(wants) gathering data about the impact of the defect...or something like that

happy sporting

0 Ommike over 5 years ago

Depending on the day and the angle I push the buttons mine also features all the symptoms: sticky, mushy and double click.

Having said that, I think they have gotten a bit better in the past two weeks, especially the double click has noticeably lessened.

Although the buttons work they're still very inconsistent and definitely not on par what I'd expect from a 600€ watch.

Would like to exchange it but don't want go through the 1-2 week(in past experiences) wait and hassle returning it to Garmin when there's no guarantee I'll get a better unit in replacement.

0 Levon over 5 years ago in reply to Garmin-Blake

Thank you for doing this. It is troubling that a premium watch would have this problem, and now I'm a bit worried about the watch I ordered (not from Garmin) over the weekend. If I have this problem too, should I contact Garmin for a replacement or deal with the vendor? Thanks - hope I'm worrying about nothing.

0 Kardiuz over 5 years ago in reply to lindajm22

Hi, how are your third 945 wrt the buttons? I have received my second 945 which has the same problem as my first so I will send this back too.

+1 Former Member over 5 years ago in reply to Ommike

isn't the double click the proper behavior?

My Up button always double clicks (my one good button, but also not perfect). My down and start button single clicks the first couple of times and then switch to double click mode. My back button usually doesn't click, but does register (feels stuck).

0 dmnotme over 5 years ago in reply to dmnotme

... and I have an email from support today saying they received my 935 and that they will tell me when they send a replacement. I sent them my 945. Looks like I’m getting a free downgrade.