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I cant update my garmin 255

2726060 over 1 year ago

My watch have the 13.23 version. How can i update?

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Garmin-Sierra over 1 year ago +2 verified

As most of you already know, we are aware that a number of X55 devices are unable to update. If a Product Support agent has not already added you to the report, please tag me with permission to reach out…
Garmin-Sierra over 1 year ago +1 verified

All,

Software version 15.19 has been made available, so anyone who syncs through Garmin Express should now be able to update their unit to that version. If you would like to enroll in our Beta Software…
Jake.w over 1 year ago +15 suggested

I found a work around for installing apps on 13.23 version. It works for me and I was able to install Spotify, worth a try and no factory resets:

Open connect IQ

Select search

Search Spotify, ( or the…
7893136 over 1 year ago +6

I am facing the same issue with a completely brand new watch bought yesterday. I have tried plenty things even trying with older versions of Garmin Express.

After some conversation with customer support I…
5455163 over 1 year ago in reply to Phi Le +4

bought it brand new last week, reached out to the support on Friday, the attempt to fix it by deleting particular files from the watch´s internal memory did not work. I was asked to provide logs and my…

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0 Phi Le over 1 year ago in reply to 7893136

Follow step by step. Step 2: you need sign in then see top right icon. After picture 3 you turn back garmin express then click update you can download the newest version then sync with your watch to install. Try this and send me result bro. good luck

0 4973126 over 1 year ago in reply to Phi Le

Nothing changed, still can't update past 13.23.

0 Michael over 1 year ago in reply to Phi Le

It did not help me :(

I think it's a normal factory reset.

0 Phi Le over 1 year ago in reply to Michael

sorry to hear that. I tried my best to help you guys! Did you follow pic 1 or pic 2?

0 Michael over 1 year ago in reply to Phi Le

I might consider it when I am back from vacation.

It is beta/experimental software though. If something breaks Garmin won't take responsibility for it. It may even harm the warranty.

The last thing I want is to have my brand new Garmin stuck in a reboot loop or something because they can't deploy official updates and being hols accountable for it.

My watch is 1 day old. So it'd possible to return it if needed.

But thank you for this proposed solution.

0 Dorian over 1 year ago in reply to Phi Le

Hello, I just received a brand new Garmin 255 Music this morning and it is stuck at 10.10 in Garmin Express... I've tried all the steps you suggested, but same result...

0 Phi Le over 1 year ago in reply to Dorian

Really! I have never heard that brand new watch but use old software version before. You can still download apps on Connect IQ right? If not, you should return it and ask them why new watch was stuck at old version

0 Dorian over 1 year ago in reply to Phi Le

It was a gift, I think it was bought from a reseller, not directly from the Garmin store, so maybe it was an old stock. But I've contacted the support anyway as I think it should still be able to update ^^

0 4500160 over 1 year ago

The restard method did nothing.
I don't want to install a beta firmware that is impossible to roll back on a brand new watch. I am pretty sure 3rd party seller won't take it back like this, and I am still considering this step.

0 ovekvam over 1 year ago in reply to 4500160

I used to have a Vivoactive 4, and I remember some forum members always had older firmware because they had a different version of the watch, made for the Asian/Pacific market. Could it be something like that with the FR255 as well?