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Touchscreen Locking Up

Hello all,

As of October 4th, we have released software version 5.40 that includes improvements for this issue. If you have experienced this issue we encourage you to update your Lily. Your watch will automatically get the update if paired to the Garmin Connect app. You can also use Garmin Express to update your Lily. See Adding and Removing Devices in Garmin Express for more information about adding your Lily to Garmin Express. Post any feedback in this thread.

Top Replies

Garmin-Kevin over 3 years ago +6 verified

We have released software version 5.40 that includes improvements for this issue. If you have experienced this issue we encourage you to update your Lily. Your watch will automatically get the update if…
6733509 over 3 years ago +3

HI Garmin-Kevin, none of these changes have resolved the issue. My lily was at 95% charge today, went walking and it turned off again. I could only get it to turn back on when putting on the charger. Firmware…
Pattoon over 3 years ago +2

Garmin-Kevin

"Garmin" says always to connect the Lily to Garmin Express. Ma wife have had 3 different Garmin Lily (because of the freeze problem) and none of them is recognized by Garmin Express !!!…

All Replies

0 B over 3 years ago in reply to B

I've also disactivated the Automatic Activity Start feature.

0 1374888 over 3 years ago

I just returned my Lily yesterday to the retailer because it did not work for me and also chaning all settings that are mentioned in any forums did not help it, is it known when a software release will come to fix that bug? I really liked that watch and would buy it again once that issue is solved
Tx

0 1374888 over 3 years ago

Is it known when there will be a software patch deployed to fix this? I just returned yesterday my Lily to the retailer due that Bug, my watched died multiple times a day and that was just not doable for me. Would be cool to know when it is planned that this bug is fixed since I would like to buy the watch again

0 Pattoon over 3 years ago in reply to Pattoon

Could Garmin please say something to what I wrote.

Is ist possible or not to connect the Lily with Garmin Express ?

0 Garmin-Kevin over 3 years ago in reply to Pattoon

Please use the FAQs below to resolve your Garmin Express issue(s).

Automotive Device Not Detected by Garmin Express on a Windows Computer (this should work on more than just Automotive devices)

Outdoor Watch is Not Recognized by Computer or Garmin Applications (this should work on more than just Outdoor watches)

Garmin Express Is Not Finding My Garmin Watch or Edge Device

*If all 3 of these FAQs do not resolve your issue, I would recommend reaching out to your local Garmin Support team. Let me know in what country you live and I would be happy to provide the contact info for you.

0 4351978 over 3 years ago

Same issue, auto-start activity turned off and watch konks out during runs and walks, seems ok during gym cardio activity - unresponsiveness is sometimes early in the run and sometimes later. Occasionally it works, but need consistency. Any sense of when the fix/update will be ready?

0 2569097 over 3 years ago

Garmin-Kevin

I purchased the watch in August. It was on the 4.6 version and like many others, the screen regularly froze.

Following Garmin-Kevin's suggestion in another thread, I installed the 4.91 beta version (https://forums.garmin.com/sports-fitness/healthandwellness/f/lily/271400/lily---public-beta-4-91-now-available)

This permanently solved the problem... ... until today when I updated to 5.3. The screen immediately restarted to freeze constantly.

I attempted to reinstall the 4.91 version: the GUPDATE.GCD file was copied on the /Garmin folder, but this time, the watch did not ask for a reboot as in the August update. Garmin Express still says the watch is on version 5.3. However, the "downdate" apparently worked as the watch screen has not frozen yet.

0 9823340 over 3 years ago

Has anyone figured out this issue with the Lily yet? Seems to be a common problem worldwide and ongoing for at least over 6 months.

I'm having the same issues. Some days the watch works perfectly fine, other days it is working then suddenly turns the screen off and I cannot turn it back on despite multiple taps to the screen, tilting wrist, pressing the home button thing....even reconnecting to the app/bluetooth...the screen remains blank! Its so frustrating.

(Gesture mode always on, High sensitivity, always charged, from Australia)

Why does this happen?

0 Garmin-Kevin over 3 years ago in reply to 9823340

Please see the linked threads below:

https://forums.garmin.com/sports-fitness/healthandwellness/f/lily/271573/screen-frozen-not-responding-or-gesture-and-touch-do-not-work

https://forums.garmin.com/sports-fitness/healthandwellness/f/lily/272886/touchscreen-locking-up

Thank you for your patience with us as we work to find the root cause for this issue and develop a fix.

0 JoeMcD99 over 3 years ago

Followed advice. Changed settings. Still freezing or erroneously vibrating. My partner has had this watch for 5 months now and still can use it for its intended purpose. Very disappointed.