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Sensor Dropout Feedback

We realize how important sensor data is to our customers and how frustrating it can be when there are issues with it. If you are experiencing these issues with sensor drop outs the engineering team would like to understand the following information to help understand the issue.

  1. What version of Edge 530/830 software are you using?
  2. How long into your ride did the issue occur?
  3. Did all of your sensors dropout at once or was it just one?
  4. Did the sensor connection(s) recover on their own?
  5. What sensors did you have connected with the issue occurred?
    1. What sensors were connected over BLE?
  1. Did you have your phone connected?
    1. Is it Android or iOS?
    2. What version of GCM do you have?
    3. Were you using LiveTrack?
  2. Please upload activity .FIT files from this occurred if possible.
Parents
  • Hi 

    Had mega problems with my Vector 3's today. Never had an issue before. Batteries brand new. No problems with signal, works okay on the bolt. 

    1- 3.20

    2- From the Start

    3- Just one, although can't be sure since I was too preoccupied with the pedals. 

    4- I think  around the 2 hour, maybe 3rd the power readings appeared to remain on the screen. I presume that constitutes a recovery?? 

    5- Garmin Speed Sensor ant, scosche rhythm24 ant, Garmin Varia Radar 510 ant and Vector 3's ant

    A- none, apart from at the begining, frantically trying to get a patent lock, so tried BT. Didn't work and just disconnected again, so unpaired that and back to Ant. 

    6- yes 

    A- Android

    B- 4.19.1

    C- No

    7-

    Thanks

Reply
  • Hi 

    Had mega problems with my Vector 3's today. Never had an issue before. Batteries brand new. No problems with signal, works okay on the bolt. 

    1- 3.20

    2- From the Start

    3- Just one, although can't be sure since I was too preoccupied with the pedals. 

    4- I think  around the 2 hour, maybe 3rd the power readings appeared to remain on the screen. I presume that constitutes a recovery?? 

    5- Garmin Speed Sensor ant, scosche rhythm24 ant, Garmin Varia Radar 510 ant and Vector 3's ant

    A- none, apart from at the begining, frantically trying to get a patent lock, so tried BT. Didn't work and just disconnected again, so unpaired that and back to Ant. 

    6- yes 

    A- Android

    B- 4.19.1

    C- No

    7-

    Thanks

Children
No Data