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Sensor Dropout Feedback

We realize how important sensor data is to our customers and how frustrating it can be when there are issues with it. If you are experiencing these issues with sensor drop outs the engineering team would like to understand the following information to help understand the issue.

  1. What version of Edge 530/830 software are you using?
  2. How long into your ride did the issue occur?
  3. Did all of your sensors dropout at once or was it just one?
  4. Did the sensor connection(s) recover on their own?
  5. What sensors did you have connected with the issue occurred?
    1. What sensors were connected over BLE?
  1. Did you have your phone connected?
    1. Is it Android or iOS?
    2. What version of GCM do you have?
    3. Were you using LiveTrack?
  2. Please upload activity .FIT files from this occurred if possible.
Parents
  • This was the third time this happened. I made a full reset between case 2 and 3. I also used Training Plan, Find a Course in at least 2 of the cases.

    1. 3.20

    2. 4:47 (mm:ss)

    3. Heart Rate & Power at the same time, didn't check the other

    4. No.

    5. Scosche HR, Power2Max NGEco Powermeter, Shimano Di2 (EW-WU-111), Bontrager Flare lights (2, both disabled at the time of drop-out). all through ANT+. Nothing connected via BLE

    6. Yes, IpHone 8 w. iOS 12.2 / CGN 4.19.0.11 and LiveTrack activated (pls note that I am not sure whether LiveTrack was via my 530 or 520, which was also connected).my 

    PS. As a backup, this time I used by old Edge 520 in parallel. I enclose both .FIT files....

    https://connect.garmin.com/modern/activity/3716955502

    https://connect.garmin.com/modern/activity/3716954480

Reply
  • This was the third time this happened. I made a full reset between case 2 and 3. I also used Training Plan, Find a Course in at least 2 of the cases.

    1. 3.20

    2. 4:47 (mm:ss)

    3. Heart Rate & Power at the same time, didn't check the other

    4. No.

    5. Scosche HR, Power2Max NGEco Powermeter, Shimano Di2 (EW-WU-111), Bontrager Flare lights (2, both disabled at the time of drop-out). all through ANT+. Nothing connected via BLE

    6. Yes, IpHone 8 w. iOS 12.2 / CGN 4.19.0.11 and LiveTrack activated (pls note that I am not sure whether LiveTrack was via my 530 or 520, which was also connected).my 

    PS. As a backup, this time I used by old Edge 520 in parallel. I enclose both .FIT files....

    https://connect.garmin.com/modern/activity/3716955502

    https://connect.garmin.com/modern/activity/3716954480

Children
No Data