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Sensor Dropout Feedback

We realize how important sensor data is to our customers and how frustrating it can be when there are issues with it. If you are experiencing these issues with sensor drop outs the engineering team would like to understand the following information to help understand the issue.

  1. What version of Edge 530/830 software are you using?
  2. How long into your ride did the issue occur?
  3. Did all of your sensors dropout at once or was it just one?
  4. Did the sensor connection(s) recover on their own?
  5. What sensors did you have connected with the issue occurred?
    1. What sensors were connected over BLE?
  1. Did you have your phone connected?
    1. Is it Android or iOS?
    2. What version of GCM do you have?
    3. Were you using LiveTrack?
  2. Please upload activity .FIT files from this occurred if possible.
Parents
  •  I think there may be two separate sensor drop outs issues. When I experienced sensor drops in older Edge bike computers, the device would not display any data for the affected sensors (if I remember correctly, the data fields show up as dashes). Sometimes, only one ANT+ sensor was affected (usually the power meter), and sometimes all the ANT+ sensors were affected. This kind of sensor drop outs were always temporarily. I didn't need to do anything to recover.

    In my Edge 530, when I experienced sensor "drop outs" in a mix of ANT+ and BLE sensors, it would affect all ANT+ and BLE sensors. On the device itself, the data fields show whatever data it had when it froze. When this happens, the only way for me to recover is by powering the device off. The first attempt to power it off would ALWAYS result in the device being stuck in the power off screen. I would then have to press and hold the power button for about 10 seconds to force it to reboot. The first time when I had to do this, the device recovered after the first reboot. The second when this happened, I needed to perform multiple cycles of power off and force reboot to get the device recognize all the sensors.

    1. 3.20
    2. First time was 30 minutes into a ride. Second time less than 2 minutes.
    3. It affected all sensors, ANT+ and BLE
    4. Needed to power off and then force reboot (press and hold power button for 10 seconds) to recover.
    5. Garmin speed sensor (ANT+), Garmin Varia RTL510 (ANT+), Shimano Di2 wireless transmitter EW-WU111 (ANT+), Wahoo TICKR X HRM (BLE), Quarq DFour91 power meter (BLE)
    6. My iPhone XS was on me when it happened. I do not know if it was connected to the device. A: iOS,  B: GCM 4.18.1 (first occurrence), GCM 4.19 (second occurrence),  C: I believe LiveTrack was enabled.
Reply
  •  I think there may be two separate sensor drop outs issues. When I experienced sensor drops in older Edge bike computers, the device would not display any data for the affected sensors (if I remember correctly, the data fields show up as dashes). Sometimes, only one ANT+ sensor was affected (usually the power meter), and sometimes all the ANT+ sensors were affected. This kind of sensor drop outs were always temporarily. I didn't need to do anything to recover.

    In my Edge 530, when I experienced sensor "drop outs" in a mix of ANT+ and BLE sensors, it would affect all ANT+ and BLE sensors. On the device itself, the data fields show whatever data it had when it froze. When this happens, the only way for me to recover is by powering the device off. The first attempt to power it off would ALWAYS result in the device being stuck in the power off screen. I would then have to press and hold the power button for about 10 seconds to force it to reboot. The first time when I had to do this, the device recovered after the first reboot. The second when this happened, I needed to perform multiple cycles of power off and force reboot to get the device recognize all the sensors.

    1. 3.20
    2. First time was 30 minutes into a ride. Second time less than 2 minutes.
    3. It affected all sensors, ANT+ and BLE
    4. Needed to power off and then force reboot (press and hold power button for 10 seconds) to recover.
    5. Garmin speed sensor (ANT+), Garmin Varia RTL510 (ANT+), Shimano Di2 wireless transmitter EW-WU111 (ANT+), Wahoo TICKR X HRM (BLE), Quarq DFour91 power meter (BLE)
    6. My iPhone XS was on me when it happened. I do not know if it was connected to the device. A: iOS,  B: GCM 4.18.1 (first occurrence), GCM 4.19 (second occurrence),  C: I believe LiveTrack was enabled.
Children