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Sensor Dropout Feedback

We realize how important sensor data is to our customers and how frustrating it can be when there are issues with it. If you are experiencing these issues with sensor drop outs the engineering team would like to understand the following information to help understand the issue.

  1. What version of Edge 530/830 software are you using?
  2. How long into your ride did the issue occur?
  3. Did all of your sensors dropout at once or was it just one?
  4. Did the sensor connection(s) recover on their own?
  5. What sensors did you have connected with the issue occurred?
    1. What sensors were connected over BLE?
  1. Did you have your phone connected?
    1. Is it Android or iOS?
    2. What version of GCM do you have?
    3. Were you using LiveTrack?
  2. Please upload activity .FIT files from this occurred if possible.
Parents
  • 1. Edge 530 (firmware 3.2)

    2. 21 minutes

    3.  Just power (Stages gen 2)

    4.  No. Attempted to: toggle on and off; reboot device; remove and replace battery on power meter.

    5.  Wahoo HR strap (ANT+), Stages Gen 2 (BLE), SRAM etap (ANT+)

    6a.  iphone 6s

    6b. No idea, it's updated since then. Most likely whatever version was current as of 5-22-19

    6c.  No

    https://connect.garmin.com/modern/activity/3674361842

    Edit: the ride has data after the drop out because I re-paired the device with ANT+ 

Reply
  • 1. Edge 530 (firmware 3.2)

    2. 21 minutes

    3.  Just power (Stages gen 2)

    4.  No. Attempted to: toggle on and off; reboot device; remove and replace battery on power meter.

    5.  Wahoo HR strap (ANT+), Stages Gen 2 (BLE), SRAM etap (ANT+)

    6a.  iphone 6s

    6b. No idea, it's updated since then. Most likely whatever version was current as of 5-22-19

    6c.  No

    https://connect.garmin.com/modern/activity/3674361842

    Edit: the ride has data after the drop out because I re-paired the device with ANT+ 

Children