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Sensor Dropout Feedback

We realize how important sensor data is to our customers and how frustrating it can be when there are issues with it. If you are experiencing these issues with sensor drop outs the engineering team would like to understand the following information to help understand the issue.

  1. What version of Edge 530/830 software are you using?
  2. How long into your ride did the issue occur?
  3. Did all of your sensors dropout at once or was it just one?
  4. Did the sensor connection(s) recover on their own?
  5. What sensors did you have connected with the issue occurred?
    1. What sensors were connected over BLE?
  1. Did you have your phone connected?
    1. Is it Android or iOS?
    2. What version of GCM do you have?
    3. Were you using LiveTrack?
  2. Please upload activity .FIT files from this occurred if possible.
Parents
  • , and everone else,

    it very much looks like I've been able to replicate and repeat the problem under controlled conditions.

    The set-up:

    - Garmin Edge 530, SW 3.20

    - Scosche Rhythm HR monitor

    - 2 lights, Bontrager Flare RT (old type) + Bontrager ION 800 RT.

    1. When I start the Edge 530, the lights start to flash.

    2. I disable the lights in the Edge and both lights are getting dark. Th HR is ok, shows my HR, changes as I move.

    3. I try to enable the lights in the Edge. The lights does NOT turn on. THE HR MONITOR IS LOCKET AT THE SAME VALUE.

    4. I finish "the ride". Discard the ride and start a new one. The HR monitor shows still the same value, although I even shut down the Scosche.

    I can also confirm that this also took place in my case:

    "On the device itself, the data fields show whatever data it had when it froze. When this happens, the only way for me to recover is by powering the device off. The first attempt to power it off would ALWAYS result in the device being stuck in the power off screen. I would then have to press and hold the power button for about 10 seconds to force it to reboot."

    Some additional comments:

    - I made this 3 times with the same result.

    - All this was done in my living room, not on the bike, to make the control easier.

    - I had some issues with the ION 800 RT earlier, with not wanting to be put on from my Edge 520, but nothing like this.

    - At the moment, when biking, I use my old 520 as backup, basically the same set-up, no problems. Also see previous post.

    Question is whether this is HW or SW related? As the whole thing froze, I guess the jury is out on that. I can go to my local Garmin dealer and test there when I have some time, though I need to check whether they have additional equipment (I live in Budapest Hungary).

Reply
  • , and everone else,

    it very much looks like I've been able to replicate and repeat the problem under controlled conditions.

    The set-up:

    - Garmin Edge 530, SW 3.20

    - Scosche Rhythm HR monitor

    - 2 lights, Bontrager Flare RT (old type) + Bontrager ION 800 RT.

    1. When I start the Edge 530, the lights start to flash.

    2. I disable the lights in the Edge and both lights are getting dark. Th HR is ok, shows my HR, changes as I move.

    3. I try to enable the lights in the Edge. The lights does NOT turn on. THE HR MONITOR IS LOCKET AT THE SAME VALUE.

    4. I finish "the ride". Discard the ride and start a new one. The HR monitor shows still the same value, although I even shut down the Scosche.

    I can also confirm that this also took place in my case:

    "On the device itself, the data fields show whatever data it had when it froze. When this happens, the only way for me to recover is by powering the device off. The first attempt to power it off would ALWAYS result in the device being stuck in the power off screen. I would then have to press and hold the power button for about 10 seconds to force it to reboot."

    Some additional comments:

    - I made this 3 times with the same result.

    - All this was done in my living room, not on the bike, to make the control easier.

    - I had some issues with the ION 800 RT earlier, with not wanting to be put on from my Edge 520, but nothing like this.

    - At the moment, when biking, I use my old 520 as backup, basically the same set-up, no problems. Also see previous post.

    Question is whether this is HW or SW related? As the whole thing froze, I guess the jury is out on that. I can go to my local Garmin dealer and test there when I have some time, though I need to check whether they have additional equipment (I live in Budapest Hungary).

Children
No Data