Hello, after the recent update to 16.22 my tactix 7 pro ballistics seems to randomly reboot whenever it feels like it. The few times I've noticed it, it also appears to be updating the maps before / after the occurrence. Is this a known issue with a solution or is a rollback required?
Thank you for trying this, and for all of your prompt responses. I am passing along these experiences to our engineers.
Update April 25, 2024:
With further testing, it appears removing the solar from…
Unfortunately a warranty replacement device would be received with the same latest software version. Since this is being investigated as a software related concern, replacing the device is not recommended…
Update April 23, 2024
Our engineers believe they may have identified the route cause of this concern. They have found that this appears to be related to a bug with the Solar widget on the watch face.…
You are correct. There were other causes for crashing in the Fenix 7 series. And the hope is this update will address these.
Hello 9407745 This would mean switching to a watch face that does not include the Solar data, or changing the data field on the watch face from solar to another.
Update May 14, 2024: Our engineers are still investigating reports of the crashing, freezing and rebooting since the 16.22 update. If you are experiencing this concern, and have not already, please feel…
Update May 17, 2024:
Garmin engineers believe they have identified the cause of the crashing, rebooting and freezing some have experienced since the 16.22 SW update. They will be releasing a fix with the…
Update May 21, 2024:
Some fixes for crashing, rebooting and freezing were included with the 17.20 Public software update. If you have installed this update, but are still having the issue, there is also…
Hello 2946693
I am very sorry to hear you are having this issue. For this, I would love to collect some specific details. I will reach out to you directly via Private Message to discuss this further.
Update September 18, 2024:
Our engineers have indicated this was resolved with the latest Public Software version 18.14. So if you are experiencing this concern, and have not already, you can install this…
How do I remove the solar graph from a non standard watch face on my Tactix 7? I don't see any options for it?
To edit the watch face:
I've never had a solar graph on my watchface. Still, I've had two crashes during activities that resulted in data loss. So there must be another root cause.
The workaround of…
No. this is the anticipated Public release. The time frame that was given was between now and early June. Fortunately they were able to roll this out even faster than expected.
I do understand the frustration when a software release does not resolve every concern that has been reported. The fortunate part is, this release was intended to address the crashing, rebooting, freezing…
Dear Garmin, are you any closer to sorting this issue, as it persists, and is really f-ing irritating. I am concerned that Garmin charges ridiculous amounts of money for their devices, and then goes and…
Yup. This has turned my $1400 watch into a paperweight. It's going to sit there and loop until the battery dies.
