(Likely a firmware issue) FR245(M) firmware 5.20 no longer transmits calories to connect iq watch faces

I've got several reports that the calories counter stopped working (value remains at 0) as of FR245 firmware version 5.20 (and I see it also mentioned in the release thread https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-245-series/243376/forerunner-245-music-sw-5-20---live-to-100 ) .

So most likely this is a firmware issue, can you direct the device team to this issue? Thanks.

peterdedecker

peterdedecker over 3 years ago in reply to Shent-Aurkhan (SHN)

there's a beta available where this issue has been fixed, see forums.garmin.com/.../beta-245-series-sw-5-32
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Shent-Aurkhan (SHN) over 3 years ago in reply to 1186776

- (alternative) install an older version of the firmware eg 5.0 which does not have this issue. if you don't have this firmware rollback update you could ask the forerunner team or the support team.
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1186776 over 3 years ago in reply to peterdedecker

i reset the watch and automatically has 5.20 versión, how can i install an previus good working versión. thanks
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1644818 over 3 years ago in reply to peterdedecker

i'm an user but where can i found the sw 5.0 so i can use my watch face waiting for garmin to fix the problem?? and could you be so kind to tell me the procedure??

thnaks a lot
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peterdedecker over 3 years ago in reply to surfr.dsign

The problem is the fr245 firmware as of version 5.20.

There are 2 things you can do:

- (recommended) wait for the forerunner team to fix the issue. I don't see a fix mentioned in the 5.30 release notes, so it's probably going to take to take till the release after that for a fix. likely 5.40?

- (alternative) install an older version of the firmware eg 5.0 which does not have this issue. if you don't have this firmware rollback update you could ask the forerunner team or the support team.
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