Ticket Created
over 3 years ago

TOYSTORE-1743

Transferred

Bug Report: app update process is broken.

I apologize if this question has been raised in the past.

My users and I are experiencing weird app update issues. It seems that Garmin Connect and IQ Store apps are out of sync. Here's what happens after update roll-out (one of the following, I have experienced all of them in the past two weeks):

1. Updated app via Garmin Connect, but then Garmin IQ Store will uninstall it and hang on "Queued" or "Updating".

2. New Settings will be installed along with old app, resulting in frustrating users thinking that the settings don't work.

3. App would get uninstalled by itself and never reinstalled.

4. Install a new version 10 minutes after update rolled out. 1 hour later I notice that it was replaced with old version.

There's nothing in the app that would cause this - I used best practices and compiler is free of warnings. Device LOGS directory is clear of any logs.

Please help

Joe Berger
  • over 3 years ago in reply to Brandon.ConnectIQ

    the version on the Android Connect IQ app is always exactly 1 version back (I did to small updates this morning). So, if the web is showing version 1.0.2, Connect IQ on android is showing 1.0.1. If web is showing 1.0.3, Connect IQ on android is showing 1.0.2. We used to see these bugs on web services when on call returned a value from a 0 based array and the next called used this value on a 1 based array.

  • over 3 years ago in reply to Brandon.ConnectIQ

    Weird issue this morning with a watchface pending approuval. Connect IQ on browser shows version 1.0.3. Connect IQ on android app shows version 1.0.2. If I install via the web, it pushes the right version. Shortly after that, connect iq on the cell phone picks up an update and pushes version 1.0.2 to the watch. And at that point, it seems to always trigger a new update but pushes version 1.0.2 over and over again.

    Link to the watchface: https://apps.garmin.com/en-US/apps/f8b25b59-43c3-43b0-afc8-c54a3300258a 

  • over 3 years ago in reply to Brandon.ConnectIQ

    Android - definitely. I don't have iOS, so I can't comment.

    However, this seems to be fixed as of last week. I think you guys pushed an update recently and whatever you did, I don't get reports from users of the described behavior, and I myself was able to update my watch faces without loosing preset settings or weird uninstallation events.

    It does seem however that IQ Store app and Garmin Connect are out of sync, with users reporting they are unable to update apps via IQ Store, so I've been instructing them to do it via Garmin Connect. This works well.

    Thank you so much for looking into this!

  • over 3 years ago

    Is there any indication whether this affects both iOS and Android, or perhaps just one of those platforms?