Ticket Created
over 3 years ago

TOYSTORE-1743

Transferred

Bug Report: app update process is broken.

I apologize if this question has been raised in the past.

My users and I are experiencing weird app update issues. It seems that Garmin Connect and IQ Store apps are out of sync. Here's what happens after update roll-out (one of the following, I have experienced all of them in the past two weeks):

1. Updated app via Garmin Connect, but then Garmin IQ Store will uninstall it and hang on "Queued" or "Updating".

2. New Settings will be installed along with old app, resulting in frustrating users thinking that the settings don't work.

3. App would get uninstalled by itself and never reinstalled.

4. Install a new version 10 minutes after update rolled out. 1 hour later I notice that it was replaced with old version.

There's nothing in the app that would cause this - I used best practices and compiler is free of warnings. Device LOGS directory is clear of any logs.

Please help

Joe Berger
Parents
  • over 3 years ago in reply to Brandon.ConnectIQ

    Android - definitely. I don't have iOS, so I can't comment.

    However, this seems to be fixed as of last week. I think you guys pushed an update recently and whatever you did, I don't get reports from users of the described behavior, and I myself was able to update my watch faces without loosing preset settings or weird uninstallation events.

    It does seem however that IQ Store app and Garmin Connect are out of sync, with users reporting they are unable to update apps via IQ Store, so I've been instructing them to do it via Garmin Connect. This works well.

    Thank you so much for looking into this!

Comment
  • over 3 years ago in reply to Brandon.ConnectIQ

    Android - definitely. I don't have iOS, so I can't comment.

    However, this seems to be fixed as of last week. I think you guys pushed an update recently and whatever you did, I don't get reports from users of the described behavior, and I myself was able to update my watch faces without loosing preset settings or weird uninstallation events.

    It does seem however that IQ Store app and Garmin Connect are out of sync, with users reporting they are unable to update apps via IQ Store, so I've been instructing them to do it via Garmin Connect. This works well.

    Thank you so much for looking into this!

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