Ticket Created
over 3 years ago

TOYSTORE-1743

Transferred

Bug Report: app update process is broken.

I apologize if this question has been raised in the past.

My users and I are experiencing weird app update issues. It seems that Garmin Connect and IQ Store apps are out of sync. Here's what happens after update roll-out (one of the following, I have experienced all of them in the past two weeks):

1. Updated app via Garmin Connect, but then Garmin IQ Store will uninstall it and hang on "Queued" or "Updating".

2. New Settings will be installed along with old app, resulting in frustrating users thinking that the settings don't work.

3. App would get uninstalled by itself and never reinstalled.

4. Install a new version 10 minutes after update rolled out. 1 hour later I notice that it was replaced with old version.

There's nothing in the app that would cause this - I used best practices and compiler is free of warnings. Device LOGS directory is clear of any logs.

Please help

Joe Berger
Parents
  • over 3 years ago in reply to Brandon.ConnectIQ

    Weird issue this morning with a watchface pending approuval. Connect IQ on browser shows version 1.0.3. Connect IQ on android app shows version 1.0.2. If I install via the web, it pushes the right version. Shortly after that, connect iq on the cell phone picks up an update and pushes version 1.0.2 to the watch. And at that point, it seems to always trigger a new update but pushes version 1.0.2 over and over again.

    Link to the watchface: https://apps.garmin.com/en-US/apps/f8b25b59-43c3-43b0-afc8-c54a3300258a 

Comment
  • over 3 years ago in reply to Brandon.ConnectIQ

    Weird issue this morning with a watchface pending approuval. Connect IQ on browser shows version 1.0.3. Connect IQ on android app shows version 1.0.2. If I install via the web, it pushes the right version. Shortly after that, connect iq on the cell phone picks up an update and pushes version 1.0.2 to the watch. And at that point, it seems to always trigger a new update but pushes version 1.0.2 over and over again.

    Link to the watchface: https://apps.garmin.com/en-US/apps/f8b25b59-43c3-43b0-afc8-c54a3300258a 

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