Ticket Created
over 3 years ago

TOYSTORE-1743

Transferred

Bug Report: app update process is broken.

I apologize if this question has been raised in the past.

My users and I are experiencing weird app update issues. It seems that Garmin Connect and IQ Store apps are out of sync. Here's what happens after update roll-out (one of the following, I have experienced all of them in the past two weeks):

1. Updated app via Garmin Connect, but then Garmin IQ Store will uninstall it and hang on "Queued" or "Updating".

2. New Settings will be installed along with old app, resulting in frustrating users thinking that the settings don't work.

3. App would get uninstalled by itself and never reinstalled.

4. Install a new version 10 minutes after update rolled out. 1 hour later I notice that it was replaced with old version.

There's nothing in the app that would cause this - I used best practices and compiler is free of warnings. Device LOGS directory is clear of any logs.

Please help

Parents
  • the version on the Android Connect IQ app is always exactly 1 version back (I did to small updates this morning). So, if the web is showing version 1.0.2, Connect IQ on android is showing 1.0.1. If web is showing 1.0.3, Connect IQ on android is showing 1.0.2. We used to see these bugs on web services when on call returned a value from a 0 based array and the next called used this value on a 1 based array.

Comment
  • the version on the Android Connect IQ app is always exactly 1 version back (I did to small updates this morning). So, if the web is showing version 1.0.2, Connect IQ on android is showing 1.0.1. If web is showing 1.0.3, Connect IQ on android is showing 1.0.2. We used to see these bugs on web services when on call returned a value from a 0 based array and the next called used this value on a 1 based array.

Children
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