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Mushy/sticky buttons

Trying to get a feel from others if the buttons on their 945 are as bad as mine are. The UP/DOWN buttons in particular seem to get stuck and, while they work, they don't fully actuate with the normal 'click'.

Top Replies

Garmin-Blake over 5 years ago +9 verified

We have escalated this issue to our engineers but we need any user experiencing this to reach out to our Product Support team directly. This can be done via support.garmin.com. We will gladly work with…
Garmin-Blake over 5 years ago +1 verified

This is an issue that is actively being investigated by the engineering teams responsible for the Forerunner 945. We will be closing this thread as this is not an issue we can solve remotely via the forums…
adamdehaven over 5 years ago in reply to Former Member +4

A $600 watch should have buttons that respond in a way in which the user can tell that the press was registered, whatever that means. In this particular case, if I'm running and press the lap key, I shouldn…
Dani over 5 years ago in reply to Garmin-Blake +2

I would buy this one, but after reading a lot of post with this problem, knowing that it is not sort it out. Do you recomend that i pay 600€ if i will have to call to suppot? really, i dont know what will…

All Replies

0 Stereo over 5 years ago

I’ve had my 945 for 3 days and am looking to return it due to the excess mushiness in the up and down buttons. But after reading this forum I’m not sure if that is not expected behaviour now if the buttons given it is so common.

0 Stereo over 5 years ago in reply to Stereo

So I just found out what the verify button does lol. Sorry for marking my comment as the answer to this ‘question’

0 Tangmu over 5 years ago

I had a Fenix 3, Fenix 5, and now Fenix 5x plus. The first two had mushy buttons. This 5x plus has good clicky buttons that feel like what a $600 watch should have. Sad to hear the 945 has gone backwards. Garmin knows how to do it right.

0 Former Member over 5 years ago in reply to Stereo

hi, no harm done much to learn for everybody

try and edit your post...could work

or the topic starter could reject your solution ....I guess

happy sporting

would you have noticed the button thingy when not for this forum thread ?

0 txepe over 5 years ago

Same here, yep, they do work, but the feeling is not good...

0 txepe over 5 years ago

Same "problem" (?) here

0 renton82 over 5 years ago

Just for talking... once, i teared down my old Fenix 5 since warranty was over and i tried to understand why some buttons had different response than others; once i opened the watch i tried to press all the buttons and i saw that someone had less play than others so, i loosened motherboard screws and i clearly saw that it was misaligned compared to the buttons; i aligned it, tightened screws and voilà: all buttons "clicks" ware perfectly fine! I think this is the problem with all strange buttons behaviours...

0 Former Member over 5 years ago in reply to renton82

nice insight...good to know and sounds plausible cause

guess the 945 is glue instead of screws ?

0 renton82 over 5 years ago in reply to Former Member

I don't know... i have never opened a 935/945 because they haven't any screw outside...

0 Former Member over 5 years ago

Watch is a few days old. Buttons overall feel harder to press(than previous Garmin watch) and do exhibit some minor stickiness, but okay for me except the Back button. I go to press sometimes and don't hear click or feel the button actuate. However the press does usually register.

I turned on Key Vibe and that helps.