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Mushy/sticky buttons

Trying to get a feel from others if the buttons on their 945 are as bad as mine are. The UP/DOWN buttons in particular seem to get stuck and, while they work, they don't fully actuate with the normal 'click'.

Top Replies

Garmin-Blake over 5 years ago +9 verified

We have escalated this issue to our engineers but we need any user experiencing this to reach out to our Product Support team directly. This can be done via support.garmin.com. We will gladly work with…
Garmin-Blake over 5 years ago +1 verified

This is an issue that is actively being investigated by the engineering teams responsible for the Forerunner 945. We will be closing this thread as this is not an issue we can solve remotely via the forums…
adamdehaven over 5 years ago in reply to Former Member +4

A $600 watch should have buttons that respond in a way in which the user can tell that the press was registered, whatever that means. In this particular case, if I'm running and press the lap key, I shouldn…
Dani over 5 years ago in reply to Garmin-Blake +2

I would buy this one, but after reading a lot of post with this problem, knowing that it is not sort it out. Do you recomend that i pay 600€ if i will have to call to suppot? really, i dont know what will…

All Replies

0 lindajm22 over 5 years ago

I do not suggest returning your watch in the hopes of getting one with better button feedback. My exchange is worse and I should have just kept the original. :(

0 Former Member over 5 years ago

thomasclowes, I have a RMA from Garmin
but am waiting for Wiggle's reponse on my refund choice for defective goods

0 Former Member over 5 years ago

lindajm22, sad to hear :(

0 bakewell over 5 years ago

bakewell, :)

as I see it
you have a "down" button that works like it should and all others are sticky :p

What?! Sticky? All my buttons have a single click then initiate the desired action, except the back button which has two clicks. You say two clicks is correct behavior? NAW...

0 Former Member over 5 years ago

You say two clicks is correct behavior? NAW...

I agree. All five of my buttons have a single click and everything is working fine. I feel the buttons returning back to their original position after each click. It's working exactly as my 935. I've had many Garmin watches, and to my knowledge none were designed with a double click. I don't see a point of a double click and maybe that's improper?

0 midsfella over 5 years ago

This button issue is pissing me right off now, FGS, I had send my original 935 back for this problem and now the 945........Garmin quality is always very suspect ( I'm so glad i didn't buy the vector 3s, fortunately I learnt my lesson with vesrion 1 and 2s).......

0 R_Tellis over 5 years ago

Just got done setting mine up and have no problem with the way the buttons function. All 5 have a nice clicky feel.

0 adamdehaven over 5 years ago in reply to JensenB9

Same here. Have the 945 as of yesterday and I much prefer the buttons on my 935

0 Former Member over 5 years ago

new forum what a mess

as the German forum people tend to say....

typical Garmin

0 Former Member over 5 years ago

thomasclowes, I would not care about one or two click function

post #33 and #34 should explain the crux of the matter for FR945 buttons

as I see it : sticky button or mushy button
when pressing a button it has(gives) a tactile response so you note having pressed the button
this tactile response disappears after pressing a button
pressing again you get no tactile respons
after waiting a while the tactile response can return