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I cant update my garmin 255

2726060 over 1 year ago

My watch have the 13.23 version. How can i update?

Top Replies

Garmin-Sierra over 1 year ago +2 verified

As most of you already know, we are aware that a number of X55 devices are unable to update. If a Product Support agent has not already added you to the report, please tag me with permission to reach out…
Garmin-Sierra over 1 year ago +1 verified

All,

Software version 15.19 has been made available, so anyone who syncs through Garmin Express should now be able to update their unit to that version. If you would like to enroll in our Beta Software…
Jake.w over 1 year ago +15 suggested

I found a work around for installing apps on 13.23 version. It works for me and I was able to install Spotify, worth a try and no factory resets:

Open connect IQ

Select search

Search Spotify, ( or the…
7893136 over 1 year ago +6

I am facing the same issue with a completely brand new watch bought yesterday. I have tried plenty things even trying with older versions of Garmin Express.

After some conversation with customer support I…
5455163 over 1 year ago in reply to Phi Le +4

bought it brand new last week, reached out to the support on Friday, the attempt to fix it by deleting particular files from the watch´s internal memory did not work. I was asked to provide logs and my…

All Replies

0 6256926 over 1 year ago in reply to Jake.w

This worked, many thanks!

0 Jake.w over 1 year ago in reply to 6256926

Glad it's working for others too! I thought it was a fluke.

0 5455163 over 1 year ago in reply to Jake.w

Worked for me too! What a joke,does not work when you select it from the main screen, only via search.

0 Michael over 1 year ago in reply to Jake.w

Thank you.

Works with 9.12 as well. Good workaround.

But they still need to fix their udpate system.

0 4051955 over 1 year ago

wow, I'm shocked to read that this issue is already there for about 2 months!
I bought my Garmin FR 255s Music last week through Garmin store (Netherlands, so Europe version)
Used to have a Samsung Watch and wanted a more advances watch which will help me train for a half marathon. Like mentioned here, it's not a cheap watch and bought it through Garmin store, seemed better in terms of support. Well, that didn't work out as expected. Can't download Spotify just like everybody else here apparently. Tried so many things but they all didn't work. So I'm really amazed by the fact that Garmin is already aware of this issue for a long while but doesn't communicate this to new users. I'm stuck on 13.21 though.

I'm not happy with workarounds. Garmin should just fix this!

0 Dorian over 1 year ago

I just had the support by phone and they told me the issue was known. For now, their official response, while it's not corrected, is to enrol in the beta program.

They told me their ticket about this issue had just been escalated yesterday. For reference, he even gave me the ID of the ticket: PSC-354798. I post it here as it may ease your discussions with the support in the future.

0 tom over 1 year ago in reply to Dorian

Thanks Dorian for the info !

FWI, just got the watch yesterday, and stuck to the 9.12 release, quite old...

0 Delta_Rosi over 1 year ago

Just wanted to share I am also suffering :D.

Got my watch today and I am stuck on 13.23.

Seems like we (the others on 13.23) can at least be thankful we are not stuck on something older like some poor fellows here. I will contact Garmin Support through phone tomorrow and see if I can get any more information.

0 TheoB over 1 year ago

I bought my Forerunner 255 today. Same problem with the update. Stuck with 13.23. I hope Garmin wil fix this problem soon.

0 Andrew over 1 year ago

Same issue here: two FR 255S Music watches bought this week are stuck on old firmware versions, one is at 11.14 (so no Spotify without workarounds) and the other is at 13.21 (seems to have some issues with stability and charging). Wasted lots of time trying to resolve the issue (countless restarts, resets, retries, with Connect and Express, with Beta and without, no luck). Very disappointing!