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Unable to download any app on Garmin venu sq2 music edition

I got a garmin venu sq 2 music edition today. I tried installing amazon music, spotify.. any app in the connect iq store. It goes on installing and then does not install.

I have tried on both android and ios. I have updated the watch using garmin express

I have reset the watch loads of times.. paired again. Connected and disconnected via bluetooth. Reset. Name it , I have done it. But somehow i cannot install any app.

I even uninstalled the apps it came installed with and it would not install those apps again.

Really fed up by now. Planning to return the watch. I have seen similar posts here and even on reddit. Seems like an issue with garmin venu sq 2 right now.

+Garmin-Inder

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0 5245446 5 months ago in reply to Danica

Does not work providing the given codes, Connect IQ gives server error, the Connect App just a failure.

0 Danica 5 months ago in reply to 5245446

Ahh okay. I was able to log it with the codes.

0 André 5 months ago in reply to Garmin-Inder

Guess it is not new for you but every try to upload an app to the watch seems leading to the following error-entry within the App Log-Files on the device:

'Signature check failed on file: xyz123'

Maybe there is a connection to the following topic in the developer-area of this forum?:

forums.garmin.com/.../signature-check-failed-trying-to-upload-new-app-version

0 1123658 5 months ago

Garmin devs, you could at least have posted an announcement in your Connect App, I ended up repeatedly factory resetting the watch and even deleting my accounts because I couldn't figure out what was causing it to brick.

0 Chani 5 months ago

Hey, i just received my sq venue 2 today. i can't even download anything.

0 8903703 5 months ago

Incredible that it is taking Garmin so long to fix this issue... I was so excited buying my new Venu SQ 2 music, now I'm only disappointed

0 2788120 5 months ago in reply to 8903703

last month was same problem and again week without working app store.

0 4351228 5 months ago in reply to 2788120

I sent mine back as faulty, totally ridiculous service

0 André 5 months ago in reply to 8903703

At least in Germany, the topic has long since gone beyond the scope of this forum. I am therefore more cautiously optimistic than ever that a solution is being worked on at full speed.

0 5245446 5 months ago in reply to Garmin-Inder

Garmin-Inder

We need an update, a timeline or a fix. Over 4 days silence is not how customer relations should work!