Edge 830 turning off and on mid ride?

5996374 over 2 years ago

Hi I’ve updated my edge 830 and it’s turning off and on mid ride. Is anyone else experiencing this?

Is there a fix?

Thanks

Top Replies

Garmin-Eiliko over 2 years ago +3 verified

All,

I'm currently waiting on a reply to see what information I will need from you. Once I hear back, I will update this thread.

Please reply back with a Yes if I can email you directly.
8344476 over 1 year ago +3

I am facing the same now as well. My Garmin is restarting on almost every ride. Anyone found a solution to it?

You can email me directly, yes
felixangelov 10 months ago in reply to Schefle +2

forums.garmin.com/.../new-edge-830-version-7-10-now-available

All Replies

0 felixangelov 10 months ago in reply to Schefle

forums.garmin.com/.../new-edge-830-version-7-10-now-available

0 bbrannon 10 months ago in reply to felixangelov

Follow looigi's instructions to go back to 7.1 and restore your settings. Works well. I'm at 7.1 and have tried various firmware updates as they have come along. 7.1 is still the most stable.

forums.garmin.com/.../downgrade-firmware

0 Tisztul_A_Visztula 10 months ago in reply to Garmin-Eiliko

Yes.

0 Tisztul_A_Visztula 10 months ago in reply to Tisztul_A_Visztula

I am also about to downgrade to 7.10, because Garmin do not show the slightest willingness to deal with this bug. Or if they do deal with it, they decided not to speak about it.

If anyone has a powermeter, pls share whether you experienced the same side effects as me, described here: forums.garmin.com/.../reply-to-aravilare-ref-https-forums-garmin-com-sports-fitness-cycling-f-edge-530-316888-edge-530-training-effect-reset-after-crash

0 lytleric 10 months ago

Chiming in here as I had the same experience on a ride yesterday. Edge 830 shut off during my ride. Initially I thought it was because the low temperature maybe killed the battery, but it wasn't that cold - about 30 degrees F - and my ride was only about 90 minutes and I started with 75% battery. I was almost done with my ride, so I left it off. When I got home and plugged it in, it showed 54% battery.

This thread was at the top of the forum, so I just read through it and it seems it is not cold weather related, but rather a glitch in the latest firmware update.

0 TimMarsh_ 8 months ago

Same here today. Has happened numerous times over the past few weeks. Have factory reset it at least twice. Garmin has been in business for how many years? Time to look elsewhere.

0 TomHH_ 8 months ago

Had also my Edge (v9.75) restarting nearly every ride at least once!

Yes, you can email me!

I'd expect a factory set not being successful as there won't be deleted ALL data.

@Garmin-Eiliko

Can Garmin provide instructions which folders contain user content an can be cleaned up?

0 TomHH_ 7 months ago in reply to TomHH_

Had also my Edge (v9.75) restarting nearly every ride at least once!

Yes, you can email me!

I'd expect a factory set not being successful as there won't be deleted ALL data.

@Garmin-Eiliko

Can Garmin provide instructions which folders contain user content an can be cleaned up?

0 TomHH_ 7 months ago

As I do not expect any answer to this problem from Garmin I'll try to find a solution myself and reseted the Edge the hard way: I formatted the mounted Volume (needs to be FAT32 and quick format will do it) on the PC and reinstalled everything from scratch.

Next rides will tell if this changed any of the problems (reboots and disconnection of sensors).

0 loomberah 7 months ago

It happened again to me 2 days ago, 600m missing from my ride by the time I noticed it. Data except training effect and fluids was still ok.

Garmin doesn't appear to be interested in sorting this major bug out.