Edge 830 turning off and on mid ride?

5996374 over 1 year ago

Hi I’ve updated my edge 830 and it’s turning off and on mid ride. Is anyone else experiencing this?

Is there a fix?

Thanks

Top Replies

Garmin-Eiliko 7 months ago +1 verified

All,

I'm currently waiting on a reply to see what information I will need from you. Once I hear back, I will update this thread.

Please reply back with a Yes if I can email you directly.
PeterK_55 10 months ago in reply to flx100 +1

You can backup your activity profiles and other settings and restore them afterwards.

see here

https://support.garmin.com/en-MY/?faq=eWswdSH4aC3xrXxmQj7U9A
XPLODINGOFFBACK 1 month ago +1

I too had a shutdown yesterday. Second time this has happened. It restarted right away and I could resume my ride. It occurred after I completed a climb, took about a 10 minute break and then resumed riding…

All Replies

0 5118397 over 1 year ago

yes, it happened twice last week ...

edge 830  has restarted during  activity recoding, and I have no data during the restart, with straight line on the map

what is the reason ?

0 5996374 over 1 year ago in reply to 5118397

No idea.

Garmin said they hadn’t heard of this and I was the only one. Told me to do a factory reset.

0 jgforrest over 1 year ago

support.garmin.com/.../

0 5118397 over 1 year ago in reply to jgforrest

"widows has scan the file system and found no problems"

0 jgforrest over 1 year ago in reply to 5118397

Worth a try, that’s a frequent cause of the device turning on/off or resetting. If the factory reset doesn’t work then you’re likely looking at a replacement. Good luck!

0 Leo_Gagne over 1 year ago

I experienced the same, twice this week, except that for me, I lost nothing. I was able to continue recording my rides. One of the app crashed and was never able to come back.

0 segfault over 1 year ago

I've had this happen to me twice. Generally beforehand I experienced dropouts of all connected devices (Varia, power meter, speed etc)

0 5118397 over 1 year ago in reply to 5996374

seems that factory reset solved the problem ... no restart for more than weak ...

0 Nic_27 10 months ago in reply to 5118397

I got a brand new edge 830, use 2 times, and yesterday following a track, it rebooted 500m from the final destination.
It restarted properly and keep recording, I only lose the Workload data.
As I only used twice I don't think a factory reset will solved this bug.

I don't know if it can affect, but I also got a Fenix 6X with plenty of activities, I don't know if they were also transfered to the Edge in the history.

0 flx100 10 months ago

Hello, any update on this? Mine is doing it too. I'd like to not do a factory reset if I then have to re-build my activity profiles.