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16.13 Sensor issue Garmin Edge 1040 Solar still present

Losiak
over 2 years ago

Hi, 

After update to 16.13 bug is still present in my case.

After wake up from sleep I see sensors but when I hit Ride after 10 - 20 secodns sensor are gone :( 

Best

Tomek

  • 0 over 1 year ago in reply to jonathanlynch

    Don't give them any permissions, they are not gonna do anything, it is useless. I have been writing with them for 3months, have had 3 tickets UNSOLVED, it is only waste af time. They actually do not believe that the bugs exist, they have excuses only. I gave them permissions to check my account but they asked me about evident and primitive questions anyway, questions which they could have seen for themselves from my account. Btw how can I ban them to see my account now that I know they cannot (and do not want) to resolve my problems?!

  • 0 over 1 year ago in reply to Garmin-Maeve

    Yes, if thats help solve this bug. 

  • 0 over 1 year ago in reply to Karis

    Agree totally with what you are saying, Garmin requested ANT Logging/ANT RX TX.
    But this is a 100% reproducible bug, if Garmin engineers cannot reproduce it there is something seriously wrong.
    Anyway I have since moved on to 17.09 firmware. 

  • 0 over 1 year ago in reply to jonathanlynch

    Thank you to those working with us on this. It is not 100% reproducible, which is why the ANT logging is greatly helpful to investigate this. I have contacted several individuals in the thread who have provided helpful data.  

    Thank you everyone for your cooperation and patience, we understand the frustration and appreciate all the help! 

  • 0 over 1 year ago

    The same issue with lights: Bontrager ion rt pro/flare rt. Disconnect, error after several minutes after fresh pairing. 16.13/17.09

  • 0 over 1 year ago in reply to Garmin-Maeve

    It is 100% reproducible. I already had ANT Logging/ANT RX TX turned on and looked back in the log files for last Sunday when the issue occurred 

    09/04/2023 - 07:25 start ride
09/04/2023 - 09:42 pause ride
09/04/2023 - 09:59:23 (approx) wake up garmin and sensors not detected.
09/04/2023 - 10:00:02 restart garmin


In HRM3.csv I can see the ANT "Rx Fail" start to occur while the garmin is paused (before it is suspended) - 
And after Garmin is resumed there is error "Failed tx of data page" 
and after this point I have to restart the Garmin.


2023-04-09 09:46:17,39373665, 1049978777,ant_hr_data_cb:850,HR,39373665,Rx Fail
2023-04-09 09:46:17,39373665, 1049978777,ant_hr_data_cb:908,HR,39373665,HR Event 40 01 01 02


2023-04-09 09:48:12,39488960, 1049978892,Close HR channel
2023-04-09 09:48:12,39488960, 1049978892,reset_request_msgs:2751,HR,39488960,HRM request messages reset.
2023-04-09 09:48:28,39505513, [2023-04-09 09:48:28] SUSPEND

2023-04-09 09:59:42,39506598, [2023-04-09 09:59:42] RESUME

2023-04-09 09:59:47,39510582, 1049979587,ant_hr_data_cb:890,HR,39510582,Failed tx of data page,70
2023-04-09 09:59:47,39510582, 1049979587,ant_hr_data_cb:908,HR,39510582,HR Event 40 01 01 06

  • 0 over 1 year ago in reply to jonathanlynch

    I told you all, they cannot or they do not want to help us anyhow. I am very very disappointed about THE SUPPORT OF THE PREMIUM PRODUCT. Only weeks and months of writing and excuses. I signed up for BETA just to be HELPFUL, I gave all data, all permissions but Garmin-Maeve did nothing and stopped communication. 

  • 0 over 1 year ago in reply to Karis

    Give Maeve a chance. If it was an easy solve then we’d have an update. Ive found it intermittent and cant work out each time what I've done differently which is what they are finding.

  • 0 over 1 year ago

    Guys can you try turning your unit on, pairing sensors and leaving it on for about 10mins before riding off? My disconnects have been happening been about 2 and 10minutes in from starting riding. Ive done this in the last 2 rides with no disconnects. May not be a permanent fix but just needs a bit of pre-planning before you ride off. Obviously check everything is still connected before you ride off. Can you see whether this works for you and report back?

  • 0 over 1 year ago in reply to marknicho

    Yes, I have been giving for months....BTW there is a BETA update which seems to have even more bugs, it cuts your battery life to 1/4. Perfect. Maeve just stopped communicating, I provided all data they wanted and now silence for many days