Hello! I have Garmin Fenix 7 Solar Sapphire. The Back button stopped working after a short (<15m) swim in salty water last weekend. There is a number of recent reports of the same issues on this forum which makes me think that it's a mix of hardware and software issues:
- https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/321724/fenix-7-solar-sapphire---stuck-on-boot-and-back-button-not-working
- https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/323634/back-button-light-button-not-working/1570309#1570309
- https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/322610/fenix-7-sapphire-solar-button-issues-mainly-the-back-button
- https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/324973/the-back-button-no-longer-works
Also, there was a report on the Beta Program:
- https://forums.garmin.com/beta-program/fenix-7-series/public-beta-reports/i/public-beta-11-xx/button-not-working
Some other issues that I'm experiencing:
- when restarting the device - it just gets stuck on the Reset screen (the same issue as described here)
- sometimes back button does work after I manage to skip the Reset screen but goes back into some bad state after a couple of minutes
- sometimes back button is triggered on it's own because I can feel the vibration on my wrist (and the watch is just going back to the main screen when I'm training)
I tried to soak and rinse my watch multiple times as it's described in the official Garmin manual but it doesn't help.
I have some technical knowledge so I'm happy provide any debug or logs information if needed. Thanks in advance!
