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Fenix 7 Solar Sapphire - Stuck on Boot and Back Button Not Working

Hello,

I recently got a Garmin Fenix 7 Sapphire Solar.

It has been working fine until today, I did take my first open water swim with it yesterday, I noticed the back button when pressed wouldn't do anything.

To triage this I tried turning the watch on and off again and now it is stuck on the reset screen.

I have tried connecting it to Garmin Express but it won't recognise it.

Closest it got was setting up unknown device on my PC

I have tried a master reset holding all buttons, letting go of start at first beep, remaining buttons after second beep but the same thing.

Garmin Connect can see the watch but I cannot set it into pairing mode.

Pressing no to reset to default settings yo-yo's to the fenix screen and back to the reset screen.

Pressing yes to reset to default settings just results in the same screen coming back after restart.

Any advice?

Attached is a picture of Garmin Connect recognising the watch, the screen it is stuck on, and a short video showing the yo-yo loop between reset and the fenix setup screen.

Top Replies

Garmin - Chris over 2 years ago +1 verified

I am sorry there is an issue. Your watch will need to be returned back to the vendor if still within their return period. If bought through us directly or if outside the vendor return period, please reach…

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0 ArionK over 2 years ago

Hi, try first connect your watch to a wall charger then push for a minimum of 10" the light button to get the watch shut down (hard reset).

+1 Garmin - Chris over 2 years ago

I am sorry there is an issue. Your watch will need to be returned back to the vendor if still within their return period. If bought through us directly or if outside the vendor return period, please reach out to Outdoor Product Support in your region to warranty replace your watch.