Solar charging stopped working

TomSawyer68 over 5 years ago

my solar charging is not working anymore since one week on my fenix 6x pro solar.

is it a hardware failure ?

i did two hard reset, still not working.

All days are sunny days. Last time it worked was on July 6.

Top Replies

Garmin - Chris over 4 years ago in reply to AndrewWolf +5 verified

The only thing I can add is that I own a Fenix 6X Pro Solar. I do all the updates. I have never ran into the issue. Same goes for teammates

I am sorry if you are experiencing an issue with the solar charging…
Garmin - Chris over 4 years ago in reply to Former Member +3

Former Member

If basic troubleshooting does not work to resolve a solar charging issue, then that Fenix 6 series solar watch has a hardware issue and must be returned to vendor, warranty exchanged through…
Garmin - Chris over 4 years ago in reply to Pea13 +3 verified

To be clear on any solar charging issue:

If your solar charging has stopped working, and if neither the Soft Reset (hold down your top left button until your watch shuts off, then let go) or the Full …

All Replies

0 AndrewWolf over 4 years ago in reply to 7587843

7587843 said:
Same issue with mine. Working completely fine until I did the latest software update, then nothing. I was told this morning by Garmin I am the only one, no other reports of this fault. It’s surely got to be a software fault if I’m not the only one. Did anyone else get a fix?

Yeah the fix for me was taking it back for a replacement. It's kind of concerning that after all this time, it's still an issue. What software version are you on? I'm kind of scared to update it now. EDIT: I've just confirmed I'm on version 13.10 on my replacement.

0 7587843 over 4 years ago in reply to AndrewWolf

Thanks for the update. I’m on 15.20.0.0 I installed it about 10 days ago and pretty much straight away it stopped working. They are offering me a new watch but only if I send my current one back then wait 5-10 days for them to process, then wait for a new one. Might sound ungrateful but I’m currently trying to sort my dads funeral so if there’s any way I can avoid additional hassle and get the current one working I would prefer that.

0 renton82 over 4 years ago in reply to 7587843

Mine stopped to work yesterday, tried everything but still not working. I have returned it.

0 Pea13 over 4 years ago in reply to 7587843

Hi. Interesting. Mine seems to have stopped working just after this update too.

0 7587843 over 4 years ago in reply to Pea13

Hi. Not wishing to tempt fate but mine is now working again after two resets. It sounds like garmin might have a number of issues going on. With mine I know exactly when it installed the update and I can see from the solar graph it literally stopped working at this point. Would be a very strange co-incidence for the hard ware to fail at precisely the same second. Sounds like garmin know they have a hard ware issue too so are just very quick to dismiss any calls for help and link it to that.

0 Pea13 over 4 years ago in reply to 7587843

So you did 2 full resets ? But one after the other (i mean, just after) ? Or did you wait before the two ?

I'm still waiting for an answer from the support so.. i'm ready to test another things.

0 RobinEicher over 4 years ago

Oh no.. I have the same issue since 2 week ago :-( I really don't want to send it in... Are there any news from the ones having it 8 month ago?

0 Pea13 over 4 years ago in reply to RobinEicher

I sent mine to the Garmin support... Now i'm waiting

0 SirGrinchy over 4 years ago in reply to RobinEicher

Having the same issue, presumably also since (automatically) updating to 15.X

Support now offered me to send my watch back to Garmin, going to do this as soon as I am back to my home country (being abroad at the moment).

0 SirGrinchy over 4 years ago in reply to RobinEicher

Seems like the replacement watches are all on older firmware versions (13.X) - maybe you can try to downgrade and see if this works?