A week ago I purchased the Fenix 6X Sapphire (upgrading from the 235). Since setting up this device it's constantly been locking up at different times. I've begun recording the history today (feb20) so the information prior is to the best of my recollection. Has anyone with the same watch been experiencing similar issues and so frequently? I've contacted Garmin but may return to the reseller for a refund or exchange depending on how "normal" this issue is. In addition, there seems to be tiny specks or bubbles, under the HR sensor. While I am a little OCD this wouldn't really bug me unless it got worse or began to interfere with the functionality of the device. I mention this as it's only been a week since purchasing and somehow may be related to the constant lockups.
Each time I had to do a soft reset after locking up to use the device again (holding the light button down until it shuts off)
Sat Feb 15 locked up at some point while I was sleeping - data lost after reboot
Sun Feb 16 Locked up when beginning an activity, installed current firmware and worked for a bit before locking up later while trying to begin another activity
Sun Feb 16 I factory reset the device after contacting Garmin and everytime I tried to sync to my Android or PC it would lock the device, After attempting 15+ times I gave up
Mon Feb 17 I tried to sync again and to my surprise it worked the first time
Wed Feb 19 Locked up when plugging into PC (Not readable by PC and charging screen and time (which never changes) stayed on watch after disconnecting) reset about 5+ times until it worked
Wed Feb 19 Checked time at 11PM and it was stuck no buttons worked except light on and off
Thu Feb 20 Crashed earlier while trying to sync to phone
Thu Feb 20 3:59 PM when trying to access the menu (briefly holding power button) locked up device
In addition about 60% of the time when I try to power off the device through the menu, it gets stuck with the power logo on the screen and reboots itself after 10-15 seconds. This usually happens while the phone is connected but has happened less often while the bluetooth was disabled. It has YET to lock up during an activity. When it works it works and there is no cause I can identify yet that triggers it to lockup and no warning it's going to.
Anyone experience anything similar with the new watch and were you able to resolve it?
Thanks,
