Glitchy Gesture Activation

I’m having some issues with activation of the screen in gesture mode.

Intermittently, particularly when it’s been a while since I last looked at the watch, when I turn my wrist to activate the watch, it will only activate extremely briefly- a flicker really. Even pressing buttons or tapping the screen has the same effect. It can be difficult to activate the watch when this happens- usually takes a number of attempts before the screen comes on and stays on. At other times it works as I would expect.

I’ve updated the firmware, restarted, and then reset to factory settings all to no avail. I wonder if this is a hardware fault with gesture detection.

Has anyone else had similar issues?

Thanks.

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0 Ken S. over 2 years ago in reply to Ken S.

Update on first full day with 8.18

No glitches so far! Battery is down to 55%. Prior to the update with the settings discussed above I was back to getting about 3-4 glitches a day. Since the update last night and all day today with no glitches. So far so good.

0 NEILC1970 over 2 years ago

Well I updated to 8.18 Wednesday evening (Irish time), fist glitches this evening approx 48 hrs later

0 Travisimo over 2 years ago in reply to ChrisM

Update on my replacement watch as well... I've been using my new watch for about a week now without any gesture issues, and I've let my battery go down to less than 20% as well.

On the other hand, I do seem to have another problem that others are having that I DIDN'T have on the old watch. I've had the new watch reboot twice now after a running activity when trying to save it. The first time it happened, the watch rebooted and when it started back up, it asked me to save the file and it was successful. This morning, however, I ran an important 5K race and after the race, it restarted when trying to save it... only this time it did NOT ask me to save after it restarted and the file was "invalid". Thankfully, I was able to recover it by plugging my watch into Garmin Express, downloading the .FIT file and uploading it to www.fitfiletools.com and using the "section remover" without making any changes and re-saving the .FIT file. Then I was able to upload it directly to Garmin Connect on the web (it wouldn't take the original .FIT file).

So it seems I've traded one issue (gesture glitch) for another (reboot / corrupt activity)... not sure which is worse. The gesture glitch was more annoying more often, but this issue actually results in corrupt data, so I just can't win I guess. I really love this watch, but it doesn't give me confidence that I can trust.

0 Ken S. over 2 years ago in reply to Ken S.

Third day on 8.18 and still no glitches! 2 strength training and one surfing activities, in and out of sleep mode with no problems. Feels promising so far for me.

0 ChrisM over 2 years ago

Second week with my replacement Epix. No gesture glitch whatsoever! Gesture turned on for all activities and general use. I've been wearing the watch 24/7 except while in the shower. I've used builtin and aftermarket faces. I've recorded about 8+ hours of GPS and about 3 hours of non GPS activities since my last update a week ago. This time I let the watch drain down to 12% before charging. Everything seems good! BTW I'm still on 7.35. I'll report back in a week.

0 hyperhoop over 2 years ago in reply to ChrisM

That sounds promising!!! I did all the changes that have been in this thread and still have the glitch. Chris, How do I get a replacement Epix 2?

0 VINNYL26 over 2 years ago

Week 2 of my replacement watch and im running 8.18. The watch has been flawless.

0 ChrisM over 2 years ago in reply to hyperhoop

Send a private message to Chris from Garmin who has been monitoring this thread. He'll get you all setup.

0 Dr Phil over 2 years ago in reply to hyperhoop

Have you got 8.18?

0 hyperhoop over 2 years ago in reply to Dr Phil

Yes, for a few days now.