"Unable to get content" from Spotify to update or download music to the device

My garmin forerunner 255 music can't seem to sync with Spotify to update music/podcasts/playlists. It just comes up with the error message "unable to get content". It's worked fine for the past month since I had the watch. Anything I can do? I have tried re starting etc. No luck.

AnneBuglass

3765084 2 months ago

update them to the latest version
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8915555 8 months ago

1. Uninstall on watch
2. Restart watch
3. Reinstall Spotify on the Connect App, NOT the Connect IQ app. That worked for me.
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Brandon.ConnectIQ over 1 year ago

Without more information, my first thought is that this may be a Wi-Fi issue, since music sync occurs over a Wi-Fi connection. There is a fairly old thread that has a good suggestion you may want to try: https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-3-3-music/165789/v3m---when-syncing-spotify-unable-to-get-content

- Close Connect IQ on the phone

- Restart the watch

- Open Connect IQ on the phone

- Update an existing playlist in the watch. The watch now shows "Connecting to WiFi network." It wasn't before, just the error.

- After existing playlist is updated, View Playlists.

- The watch now shows "Connecting to WiFi network" and the new playlists I added.

You could also try uninstalling and reinstalling the Spotify app if this does not work. Beyond that, I recommend contacting Garmin product support at support.garmin.com for additional assistance.
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