Ticket Created
over 3 years ago

TREES-7261

Issue identified on F7/Epix 2 where CIQ Apps would not exit if the user swipes right on the apps Splash screen.

Bad simulation in simulator

Implementing an app for a touchscreen device is risk is you don t own a touch screen device. Once again I face an issue and I am blind to fix it.

On VEnu2s my app craches when the user press the 'lap' button, it works perfectly in simulator, and seems to work with vivoactive 4 real device.

and this is the log I have

---
Error: Unhandled Exception
Time: 2022-04-30T08:37:13Z
Part-Number: 006-B3704-00
Firmware-Version: '8.11'
Language-Code: eng
ConnectIQ-Version: 4.0.8
Store-Id: 2bb23569-d37d-401c-881c-8c65b641e15c
Store-Version: 113
Filename: BCAD1235
Appname: 'Cross-Training T.'
Stack:
  - pc: 0x1000675c
  - pc: 0x10007738
  - pc: 0x10007854
  - pc: 0x10001b5c
  - pc: 0x10001ac1
  - pc: 0x30003108

any clue?

I am lucky because yesterday a user contact me about that and he is agreed to help me, but some users just give bad reviews it is frustrating.

Juggus
Parents
  • over 3 years ago

    Simply saying that the simulator behavior doesn’t match the device is not very helpful to us. Until we know what the difference in behavior is, we are left guessing about the actual issue and cannot fix it.

    If you could provide a test case or at least describe the actual problem, that would be incredibly helpful to us.

Comment
  • over 3 years ago

    Simply saying that the simulator behavior doesn’t match the device is not very helpful to us. Until we know what the difference in behavior is, we are left guessing about the actual issue and cannot fix it.

    If you could provide a test case or at least describe the actual problem, that would be incredibly helpful to us.

Children