Bad simulation in simulator

Implementing an app for a touchscreen device is risk is you don t own a touch screen device. Once again I face an issue and I am blind to fix it.

On VEnu2s my app craches when the user press the 'lap' button, it works perfectly in simulator, and seems to work with vivoactive 4 real device.

and this is the log I have

---
Error: Unhandled Exception
Time: 2022-04-30T08:37:13Z
Part-Number: 006-B3704-00
Firmware-Version: '8.11'
Language-Code: eng
ConnectIQ-Version: 4.0.8
Store-Id: 2bb23569-d37d-401c-881c-8c65b641e15c
Store-Version: 113
Filename: BCAD1235
Appname: 'Cross-Training T.'
Stack:
  - pc: 0x1000675c
  - pc: 0x10007738
  - pc: 0x10007854
  - pc: 0x10001b5c
  - pc: 0x10001ac1
  - pc: 0x30003108

any clue?

I am lucky because yesterday a user contact me about that and he is agreed to help me, but some users just give bad reviews it is frustrating.