Acknowledged

appstore - unable to upload app updates

for 3 weeks now I've been trying to upload updates to (several) apps 

the message is shown "Sorry, your message couldn’t be submitted because we’re having trouble communicating with our servers. Please try again later.

It would be helpful to show the actual error message instead of this general "customer-friendly" message...

Maybe it's also cloudflare there preventing updates, or something else that's the problem, who knows....

C'mon guys get your act together and let us update our apps....

  • > I am not sure where I should see "system preview devices" there. But I looked at all the devices and there was nothing there that said "preview"

    For context, system preview devices were formerly available before the release of a new CIQ system level (corresponding to certain API version(s)), to allow devs to test upcoming features without updating the normal device definitions. (This was important because once a normal device definition is updated to a certain CIQ version, it's not possible to install newly built apps on that device with a lower CIQ version, and none of the devices in real life had been updated to the new system level.)

    Once the system level in question was released, the preview devices are no longer available for download (although they would remain in your device library if you had previously downloaded them).

    If you have preview devices and you add them to an app manifest, exporting your project to an IQ file should fail. I don't think you would even get to the point where you'd be able to upload an IQ file and see that fail.

    For example, I have the following system preview devices (but I stashed them away in a different folder so they don't show up when I'm editing devices for an app):

    fenix6prosystem5preview
    fenix7system6preview
    venu2system6preview
    epix2pro47mmsystem7preview

  • It worked! Thank you all for your help!

  • There may be issues with validating the form that is filled out after uploading the IQ file. One known issue is the Additional Hardware Requirements Product URL needs to start with http:// or https://. If you're still having issues uploading an IQ file and we haven't reached out to you, please contact [email protected] and we can try to help out.

  • I am not sure where I should see "system preview devices" there. But I looked at all the devices and there was nothing there that said "preview"

  • This is a list of devices in my manifest file:

                <iq:product id="enduro"/>
                <iq:product id="fenix5"/>
                <iq:product id="fenix5s"/>
                <iq:product id="fenix6"/>
                <iq:product id="fenix6s"/>
                <iq:product id="fenixchronos"/>
                <iq:product id="fr245"/>
                <iq:product id="fr55"/>
                <iq:product id="fr645"/>
                <iq:product id="fr935"/>
                <iq:product id="venusq"/>
                <iq:product id="venusqm"/>
                <iq:product id="venusq2"/>
                <iq:product id="venusq2m"/>
                <iq:product id="vivoactive3"/>
    I still have this issue. Sending iq file as suggested.