Forerunner 645 firmware 7.20 errors

I have multiple users complaining watchfaces are showing the IQ! symbol since their firmware update to 7.20. But I don't see any reports in ERA... Any others that experience the same? Wondering why it's suddenly crashing since that update.

Top Replies

_psx_ over 1 year ago +1

Maybe they put the same bugged code like in f6:

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/324077/firmware-25-broke-custom-watch-faces

and the best is that there was…
Shent-Aurkhan (SHN) over 1 year ago in reply to _psx_ +1

it never happens also on mine but I've seen a lot of thread about this on social network and everytime solved with a reboot which is always higly recommanded agfter a fw update.

and this kind of crash…
VAW.BE over 1 year ago in reply to Shent-Aurkhan (SHN) +1

Thank you for sharing this error. I'm also just getting more info from users are willing to test side loaded debug versions that the fonts seem to be the issue. This is a huge problem for me as I seeing…

All Replies

Mik over 1 year ago

I have the same issue with IQ faces/data fields and also the Bluetooth is not working most of the time and can't pair with the phone.

davidmct-g over 1 year ago

I have a similar issue with the latest firmware update on Venu devices to 12.13. App crashes part way through and used to work fine. No ERA report and am trying to get some users to send me the CIQ error file on device

2769103 over 1 year ago

"Infocal" watchface is breaking for example.

jim_m_58 over 1 year ago in reply to 2769103

Have you used "Contact Developer" for Infocal to let the developer know? The dev can see the crash log to see what's causing the crash.

davidmct-g over 1 year ago in reply to jim_m_58

Hi Jim,

Like others above we are not seeing ERA reports of crash...

Regards,

David

flocsy over 1 year ago in reply to davidmct-g

have you checked the fonts issue in the linked thread?

jim_m_58 over 1 year ago in reply to davidmct-g

Remember, when you update an app in the store, you only see ERA reports for the updated version. If there were crashes, then you updated, you won't see them.

davidmct-g over 1 year ago in reply to jim_m_58

fair point.

jim_m_58 over 1 year ago in reply to davidmct-g

When I first heard of the problem with the 645m with a "contact developer" message from a user, I could see the same crash in ERA. I have a 645m but really don't use it that much these days, and after updating to the 7.20, I could also see it myself.

Mik over 1 year ago

No fix for this yet? Not even the option to roll back the firmware to the previous version? This is not acceptable. My Garmin 645M has barely 2 years and apart from the broken IQ the Bluetooth stopped connecting to the phone with 7.20 hence I cannot update workouts on the watch. If Garmin does not provide a way out of this they can rest assured that I am not ever going to buy anything else from them.