ERA: Work arounds for this nasty ERA bug that doesn't look like it will be fixed any time soon.

For some months now, I have been unable to use ERA.

There have been several bug tickets and threads started, I have voted on and commented on at least some of them, most recently today... era doesn't work - Connect IQ Bug Reports - Connect IQ - Garmin Forums

But...

Clearly, this is something that only affects some users and we are clearly not a significant enough subset of the Garmin universe to get this ticket fixed any time soon.

So...

Does anybody have any workarounds that will allow me to some way view my ERA logs (assuming there are any) or at least to find out whether there are any ERA logs that I should be viewing (if I had access to them)?

Can anybody explain what the cause might be so that I can try to work around it?

In case it helps for debug info:

I am a Windows user in Ireland (this might be significant as I know _one_ of the fixes was to use an IP spoof to pretend I came from somewhere else).

Thanks,

Frustrated and Befuddled of Dublin

jim_m_58 over 3 years ago

For now, you have to go back to the pre-ERA days when a user can send you the CIQ_LOG from Garmin/apps/logs on the device.

The latest bug has only been impacting me for a couple weeks, where I get the server error,

Oh wait! I just tried ERA and it's back working for me!

9635560 over 3 years ago in reply to jim_m_58

Not for me.

jim_m_58 over 3 years ago in reply to 9635560

If it's not worked for you for months, It could be related to how you're set up. It worked for me up until a couple weeks back.

Check https://forums.garmin.com/developer/connect-iq/b/news-announcements/posts/exceptional-crash-logging and make sure you're setting what's needed.

9635560 over 3 years ago in reply to jim_m_58

Thanks, but it had previously been working for years and I have been through those setup steps any number of times.

mqbfxw over 3 years ago

My ERA is working now again (yay), and especially happy that my main app has zero errors recorded as before! My access to the ERA tool was not working for about a week and a half.

Earlier this week I tried (1) rebooting my computer, and (2) resetting the ERA tool requiring I log back in using user ID from developer dashboard web address and developer key for connectIQ (it showed an error message when I tried to log back in, but this morning it showed me as already logged in, so that was surprising I must have been able to log in yesterday but still it showed error message when I tried to download error data). I also tried (3) upgrading to more recent ConnectIQ API (which I don't think helped at all) and (4) installing VS Code (which didn't change anything, the ERA Tool is a separate thing). And none of these strategies worked - it just started working again today without any actions on my part.

I think the issue was connection/server error, in other words not anything we developers can control directly. Perhaps someone at Garmin contacted whatever web server they are using for the ERA tool reporting pipeline, and it indirectly reset or reactivated something which had gone to sleep. Not knowing much about connections/servers, maybe the time of day or using a different network connection matters, but maybe not.

jim_m_58 over 3 years ago in reply to mqbfxw

I did nothing in the two weeks it wasn't working until today. The ERA tool is the same if you are using Eclipse of VS Code, but the tool may vary by SDK version (it's in the SDK's bin directory).

I think it was something changed on the Garmin end, and had to do with something like permissions.

9635560 over 3 years ago in reply to jim_m_58

¿¡TWO WEEKS!?

Mine hasn’t worked since some time before this ticket in AUGUST!

forums.garmin.com/.../era-has-no-apps-for-my-developer-id

jim_m_58 over 3 years ago in reply to 9635560

Yes, I checked when this was first posted 14 days ago: I might only check my ERA reports every week or so though.

https://forums.garmin.com/developer/connect-iq/f/discussion/277645/era-tool-server-error

_psx_ over 3 years ago

The problem is simple to solve: add new tab "era errors" in developer store web page :)

FlowState over 3 years ago in reply to _psx_

That would be nice. It would also be nice to have notifications, even if it's just via email.