Ticket Created
over 3 years ago

WERETECH-11304

Issue was linked with SDK Manager issue.

ERA has no apps for my developer ID

Hi,

Since reinstalling the SDK Manager yesterday ( (+) Install and run SDK Manager fails horribly. - Connect IQ Bug Reports - Connect IQ - Garmin Forums ) I also have precisely zero apps in ERA and so can see nothing.

I have tried:

1. Remove and re-add developer id

2. Restart...

3. Try to add apps...

All result in nothing.

My developer ID is registered and listed (and I see "Verifying IDs" on startup), but nothing shows in apps.

Could it be related to the same network issue that affects Ireland so means I cannot download a functional SDK?

Or is it something else glitchy and nasty somewhere in the deep inner workings of the Interwebs?

G

9635560
  • over 2 years ago

    Would you mind emailing us at [email protected] please. That way I can send you the developer key and developer information needed to access ERA. 

  • over 2 years ago in reply to 9635560

    Apologies about this - while we have had a few systemic issues with ERA in the past couple of weeks, I think the problem you're experiencing is something related to your developer account. Here's the plan: I'm going to create a separate, "dummy" developer account with an app and some crash data, we'll provide you with all of the credentials/keys, and then you can try logging into it and see if ERA functions. If it does, then I'll have to get the server team involved to see if there's some kind of issue with your developer account. If not, then that would suggest something with your particular ISP/network/computer configuration that's preventing things from working like we'd expect.

    I'll have someone on my team work on this today, and we'll be back in touch likely early next week.

  • over 2 years ago

    Hi

    Can you let me know if there is even a likely cause for this one that I might be able to work around? Or any known work arounds that would allow me to access my ERA data and find out whether or not I have any issues out in the wild?

    As stated: it is now getting on for five months without access to ERA... which sucks when you remember that the vast majority of users will not let developers know about problems so I essentially have no way _to_ know whether there are problems. 

    G

  • over 2 years ago

    Hi,

    Bumping this as it is getting on for five months now, and a number or releases and updates and upgrades and SDKs have all happened, and I _STILL_ have nothing usable in my ERA.

    This is where I am today:

    Which I am sure you will agree is eerily similar to where I was five months ago...

    PLEASE can there be some progress on this one?

    Thanks,

  • over 3 years ago

    +1 here, so far only manualy removing/adding back developer each time i want to make check works