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Sync problems: Training calendar runs don't show up, workouts don't sync at all

handsofblue
over 5 years ago
For the past few weeks I've been unable to get my training plan from Garmin Connect to show up correctly on my Forerunner 235. When I navigate on the watch to "Training Calendar", it says to download your training calendar from Garmin Connect. I've tried this a gazillion times. I've wiped the entire watch back to factory settings multiple times, I've canceled and deleted my training plans and restarted with a different plan... without fail, none of the workouts show up in the training calendar on the watch. They are, however, hiding in the workouts section.

I've also discovered that new workouts that I make online with Garmin Connect aren't being synced. I've specifically gone into the app, selected the individual workout, sent it to the device, and Garmin Connect says it worked, the watch shows a transfer successfully finishes... no new workouts.

Anyone else having similar issues? And any idea how to fix it? I'm getting frustrated, the calendar view on the watch is key to keeping me on track.
  • 0 over 5 years ago

    Same here - still no apparent way of syncing a workout schedule other than deleting it entirely, re-starting it and then (manually) re-syncing using the cable/Garmin Express app. Surely this should just sync from the mobile app to the watch in real time so that users don't have to do this every month or so? If that still doesn't work despite the stated "high priority" fix then why can't the "sync calendar to device" button be reinstated? Bizarre that this is still an active issue months after this original post - this is a key feature of the device and the reason people pay the money to buy it.

  • 0 over 5 years ago

    This has been an ongoing problem. They fix it and then it appears again. It's very annoying. I've spent time in online chat, email and on the phone with Garmin. Some of the reps know about the problem. Others don't and recommend trying different things. The problem is that the functionality for sending calendar workouts to devices simply disappears. It happens on the site and the app. I get the sense that nobody at Garmin fully understands this. I just wish they were better at communicating it...maybe putting a notice on the site and app when the functionality goes down. It would save everybody a lot of time and frustration because obviously everyone's first inclination is to try to do something differently to make it work. This ends up being a waste of time because the functionality is simply gone until they fix it.

  • 0 over 5 years ago in reply to aroundthehorn

    Nothing devious. They are having problems with this functionality and have been for a long time (more than a year). The feature works for a while and then it stops appearing. Some people at Garmin know about this. Supposedly it's a priority. If that's true, it must be a hard to find bug and it's particularly strange that it comes and goes over time. At the very least, when the "Send to Device" feature disappears from the site and the app, Garmin should provide a notification letting us know that the feature is down with an estimated time for when it will be fixed. It's crazy that so many users are left thinking they're doing something wrong. This forum and many others are filled with confused users. 

  • 0 over 5 years ago in reply to Garmin-Blake

    Garmin engineering, this issue is back. It has been a problem on and off for months. Can we get some solid communication on this? The users spent a lot of money on their watches and they're getting restless.

  • 0 over 5 years ago

    I am having the same issue with my vivoactive 3.  It is extremely frustrating to have this issue come up time and again.  I was told that the sync button on the calendar was purpsoely removed but instead of it working like it's supposed to, it doesn't work at all again. I had to go online, delete my training program and re-enter it to get my training calendar back.  I don't feel like that's a good solution to this issue.  

  • +1 over 5 years ago

    A workaround that worked for me was change one of the planned workouts a little (added 1sec to a training) and then is wants to upload all planned workouts again. This solved the problem for me at least for now.

    Hope it helps you out as well.

  • 0 over 5 years ago in reply to 3909519

    Good tip.

    Works also on my 645.

  • 0 over 5 years ago in reply to 3909519

    Awesome! That worked on my Fenix5.

    Thanks.

  • 0 over 5 years ago

    Any news on this issue Garmin ?????? It has been more than 3 months!!!!