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text message notifications not coming through after iOS 13 update

9139527
over 5 years ago

Just updated my software to iOS 13.0 and now my FR635 will not alert me of text notifications. When I receive a text my FR635 does not buzz or even show that I have a notification. When I receive notifications from other apps (twitter, groupme, etc) my FR635 will not buzz but with show them on my notifications widget. The only thing my FR635 will do still is buzz for incoming calls. 

I saw other people with similar problems and tried going to settings -> notifications -> connect -> show previews -> always, but this did nothing for me. I still do not get notifications for texts at all or any vibrations for all other notifications (besides phone calls). I have phone notification alerts set to vibration for both during an activity and not during an activity through the Garmin app.

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  • 0 over 5 years ago in reply to 9344834

    Worked for me too, but I also don't want my messages showing up on my iphone screen when it's locked...irritating.

  • 0 over 5 years ago

    All other messages/notifications like, calendar, Whats-up, HBO, Netflix etc. pops up on my Fenix 5x like it always did, but not messages (sms & imessage)!

    It all happen after IOS 13 but nothing from Garmin about this issue in spite of all complains form us users.

     

    About time for Garmin to step up and bring some news about what, how and when…!

  • 0 over 5 years ago in reply to oBuTTuSo

    Thank you this worked perfectly 

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Blake

    This is the example of how you should not approach your customers’ complaints. I don’t care if apple changes anything. I want my notifications on the fenix watch without being forced to have them on the lockscreen of my iphone. 

    Guys... it is time to switch do new apple watch. It has improved a lot.

    garmin’s approach sucks

  • 0 over 5 years ago in reply to Former Member
    • I agree. I bought an Apple watch 6 instead of dealing with this crap. I love it and am done with Garmin after wearing for years.
  • 0 over 5 years ago

    Same here! It’s maddening trying to figure this out.  Hope they fix it soon! 

  • 0 over 5 years ago in reply to Former Member

    I got an Apple watch 6 because of this and love it!!!!

  • 0 over 5 years ago in reply to Garmin-Blake

    This fix does not work for the Fenix 3. When are Garmin going to rectify this?

  • 0 over 5 years ago

    Hi

    I contacted Garmin support and they provided me some steps which have solved the issue for me. I now receive all notifications:

    Please sync with Connect before you proceed

     

    Please open the app

    Tap on More

    Tap Garmin Devices

    Tap on your watch listed there

    Tap the 3 dots in upper right

    Tap remove

     

    Now remove the watch from Bluetooth as well

     

    Then uninstall the Garmin Connect App from your phone

     

    Reinstall the app and sign in 

     

    • Now grab your watch
    • Double-tap to wake up the display
    • Swipe to the left to move the Analog Hands in the 10-2 position
    • Press and hold the touchscreen to access the menu
    • Swipe and tap on the Gear Icon
    • Swipe and Tap on the Wrench Icon
    • Swipe and Tap on Restore Defaults
    • Confirm
    • Select a Language
    • Skip Pairing with Garmin Connect
    • Enter in the remaining information manually

     

    Go back into the app

    Tap Garmin Devices

    Tap Add Device

    Tap Browse All

    Tap Vivo and stop there

     

    Now grab your watch, hold the touchscreen to view the menu, and select Gear icon, tap the Phone/Bluetooth icon, swipe to Pair Now & tap Pair Now and then tap vivomove HR in the app on your phone.  

    At some point the watch will give you a 6-digit PIN to enter in the app on your phone.  Enter that PIN when the app and complete the pairing process. You will now need to test whether or not the watch is receiving notifications.

  • 0 over 5 years ago in reply to Garmin-Blake

    That does not fix the problem for me.  I've also worked my way through the other suggestion in this thread to no avail.  The only Apple related activity the watch acknowledges is tell me when someone answers a call I've placed.  Seriously?!  That's so useless.

    What'sApp still sends notifications so at least I know some things are getting through.

    Fenix 3 in case the model makes a difference