Has anyone else had a problem with connecting sensors since upgrading to version 12.30 I can no longer connect my Edge remote or Cadence sensors
Has anyone else had a problem with connecting sensors since upgrading to version 12.30 I can no longer connect my Edge remote or Cadence sensors
Hello everyone,
We have released Official software version 12.4 for the Edge Explore 820. It will revert back to previous software while we investigate reports of sensor dropouts. It can be found at the…
We are actively working on a resolution. I apologize for any inconvenience this has caused and I will update the forum post when we have a resolution.
Hi Garmin Matthew, can you tell us, when we can expect an new error-free update for our Garmin 820? 1 day, 1 week, 1month? It would help us in our decisions.
How did you roll back to the older software? I can't find how install 12.10 in Garmin Express.
Istruzioni per l'installazione
Collegare Edge Explore 820 al computer tramite il cavo USB.
Scarica e decomprimi EdgeExplore820_1224Beta.zip. Posizionare il file GUPDATE.GCD nella cartella \ GARMIN della memoria interna del dispositivo.
Scollegare il dispositivo dal computer, approvare l'aggiornamento su Edge e attendere il completamento dell'aggiornamento.
**
Se si desidera ripristinare l'ultimo software di rilascio pubblico, seguire i passaggi precedenti ma posizionare il file GUPDATE-1210.GCD nella cartella \ GARMIN. Rinominare il file in GUPDATE.GCD prima di disconnettere il dispositivo. NOTA: se si ripristina una versione precedente del software, tutte le impostazioni verranno ripristinate ai valori predefiniti.
https://www8.garmin.com/support/download_details.jsp?id=10358#Instruct
Follow this guide from the point of recovery to the old firmware **
When will this be sorted? There seams to be no updates here? Over a week now and it's still happening.Do we have to resort to doing an old firmware install ourselves??
Same issue here. My Assioma pedals and Garmin heart rate sensor lose connection after approximately 1 minute. It is not possible to make them work again during the ride. Garmin-Matthew have you any updates for this or should we all downgrade?
Quick follow up and the fix that worked for me: I was very concerned about bricking my device, downgrading firmware is riddled with risk and unless you are an expert - you should really avoid doing.
I stayed on 12.30 and simply performed a full factory reset using the GUI on my edge 820 device - very simple and safe.
Video is here: https://www.youtube.com/watch?v=sUI2FUOMwZA
This process took about 3 minutes and then another 15 minutes reconnecting all cadence sensors on my 4 x bikes, setting up Wifi again on the Edge 820, syncing across all my segments and routes and setting up my preferred data screens.
A bit of a faff but discovered some great new data that i can now see whilst riding.
Tested cadence sensors on all my bikes, then went for a 2 hour ride with no issues, cadence data is running perfectly. I guess the device reset flushes out some legacy old firmware that is causing the cadence and sensor issues we have seen.
yes i am having the same problems, i actually did 53 miles with no power, cadence, heart rate and neither the gears were showing on the screen. it does show speed and average. thats about it..how can i send you my activity from that day its on my garmin. and i still gave it..i like to come back to 12.10 version meant time is issue can't be solver immediately.. thanks garmin staff
i actually did that already, erase all and try to connect all back again and the 820 keeps trying searching and searching for ever , wont catch any sensors.. and lla have new battery and fully charged..
Same issue with dropped sensor connections on 12.3. Strangely, I've done several rides on the new firmware without problems - until today.
Here's part of the ride:https://connect.garmin.com/modern/activity/4790102725
Can we look forward to a timely fix from Garmin?