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Problem with 12.30 upgrade on Edge Explore 820

Former Member
Former Member

Has anyone else had a problem with connecting sensors since upgrading to version  12.30  I can no longer connect my Edge remote or Cadence sensors

  • Former Member
    0 Former Member over 5 years ago

    Could any one from Garmin get back on this? Thanks 

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Matthew

    We all have problems with our units falling out. Power, cadio and radar ...

  • We are actively working on a resolution. I apologize for any inconvenience this has caused and I will update the forum post when we have a resolution.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    been on the phone/chat for four hours, nothing can be done apparently until they have a fix sorted out with their R&D, absolutely disgraceful

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Same issues with my 820.  Drops out after 3-5min of activity. Garmin Vector pedals and Garmin HRM are my sensors that no longer work.  Really disappointing that this has not been fix or that the previous update can’t be reissued.  

  • Former Member
    0 Former Member over 5 years ago

    just upgraded my 820 to the 12.3 version today.  went for a ride and the speed and distance did not record but the elevation recorded correct (i was able to double check as i had intended to do a data comparison and by chance recorded the ride with another device too)

  • Former Member
    0 Former Member over 5 years ago

    Yo lo he solucionado a medias cambiando la configuración del siguiente modo:

    Configuración-Sistema-Gravación de datos-inteligente

    Con la grabación de datos en 1s perdía con mucha más facilidad los sensores. De esta manera he podido grabar una sesión entera de 1h. sin aparentes pérdidas de datos. Falta ver como funciona en las siguientes sesiones.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I did the same to try and fix mine. Worked once for a 3 hour ride and now back with the same drop out issues (HR, speed, and power meter). 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Yo también he vuelto a tener problemas pero he podido grabar sesión con todos los datos después de deshabilitar el Wiffi y el Bluetooth antes de empezar la actividad.

    configuración-sistema-wiffi-desactivado

    configuración-sistema-bluetooth-desactivado

    No es cómodo porque cada vez que quieres subir la actividad has de volver a conectarlos pero la actividad registra todos los datos.

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Matthew

    Check out my mountain biking activity on Garmin Connect. #beatyesterday

    Today, heart rate sensor and cadence disconnected and reconnect after update 12.30.