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FW 4.19: Can't save a location. START button does not work

Since the latest update I can't save my location anymore. START button does not react. Any tips on how to solve this or report this?

In which folder does the watch save these locations and is it possible to add them through a USB connection to a PC?

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Garmin-Sierra over 2 years ago +-2 verified

All,

If you are experiencing this, please perform a full restore to defaults (Menu > System > Reset > Delete Data & Reset Settings) on the watch. Make sure you sync to Garmin Connect first, and save any…
Garmin-Sierra over 2 years ago in reply to Marselaar +-1 verified

Those of you were were unsuccessful in saving certain settings: review Can I Back up My Information and Settings on My Garmin Device? once more. Check the last few steps under "How Do I Transfer the Files…
Garmin-Sierra over 2 years ago +1 verified

A report has been created, thank you for your patience as we investigate. I will post again if we have any updates or follow up questions.
ChristianT300 over 2 years ago in reply to SReinemann04 +3

I can also confirm I lost a lot of my customised settings and the carefully selected music from garmin express which previously took hours to set up. The Save Locations function now works but this is not…
9718758New965 over 2 years ago in reply to ChristianT300 +3

This is a frustrating process. Garmin should really consider fire the entire QA team.
Marselaar over 2 years ago +2

In addition, even waypoints through Garmin Explore don't sync :-(

All Replies

+1 Garmin-Sierra over 2 years ago

A report has been created, thank you for your patience as we investigate. I will post again if we have any updates or follow up questions.

0 9718758New965 over 2 years ago in reply to Marselaar

Same here, after update, this feature is broken. It's like they don't have QA

0 2184878 over 2 years ago

I'm seeing this too. I can't manually save location points or use the great "Send Points" app. Also, locations I had saved previously are gone.

0 Terry I. over 2 years ago in reply to 9718758New965

Yes, same here. Vacationing in Europe and it took me days to get to a PC to download Europe Topoactive after finding out wi-fi map update doesn’t work. Now after finally getting the map, I find out that save location is broken. Frustrating..

0 taku1 over 2 years ago

Having same problem, can't save location and can't sync with Garmin Explore. Please fix it ASAP.

0 ChristianT300 over 2 years ago in reply to Garmin-Sierra

My Garmin Forerunner 965 has a problem saving locations using the start button. The start button will not save my location. Also old saved locations have disappeared. It used to work fine. Seems to be since the last update. Can you please investigate and update if this will be fixed. Others are experiencing the

+2 Garmin-Sierra over 2 years ago

All,

If you are experiencing this, please perform a full restore to defaults (Menu > System > Reset > Delete Data & Reset Settings) on the watch. Make sure you sync to Garmin Connect first, and save any necessary settings by following Can I Back up My Information and Settings on My Garmin Device?

After you reset the device, you will need to follow the steps from Remove and Add a Device From the Garmin Connect App to add it back to the app.

If resetting the device does not resolve this, please reach out to Garmin Product Support directly.

0 Marselaar over 2 years ago in reply to Garmin-Sierra

Please keep in mind you DO lose some settings. Although I backupped my entire GARMIN folder; after restoring my arrangement of data fields among others were not restored.

But the fix did work. I can now save locations again

0 SReinemann04 over 2 years ago in reply to Garmin-Sierra

Agreed, I was able to save locations again but lost all of the arrangements of data fields even after backing up the Garmin Folder as instructed, another hour of remembering how I had everything setup.

I cannot however sync with Garmin Explore anymore. I was trying to upload a set of 29 waypoints to the saved Location file and was not able to with Garmin explore

0 ChristianT300 over 2 years ago in reply to SReinemann04

I can also confirm I lost a lot of my customised settings and the carefully selected music from garmin express which previously took hours to set up. The Save Locations function now works but this is not a satisfactory trade off spending hours resetting things and reselecting my music as it is far too time consuming. This issue seemed to happen since the last update. Garmin should resolve this through another update. I am not convinced it is only a few users having this issue. More like a lot of users just dont realise the Save Location and Garmin Explore have issues as they don't use them??