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Cannot unlock maps

I just received map update in Garmin Express. After update I got message Cannot unlock maps. I tried to delete and upload maps, but message keeps popping up. Software 16.09. Anyone experienced similar?

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Garmin-Sierra over 1 year ago +1 verified

Hello all,

We have other reports of this and are actively investigating. When we know more or have any updates to share, I'll be posting to this thread. In the meantime, I would like to add you all to…
Garmin-Sierra over 1 year ago +1 verified

All,

This has been resolved. Anyone reinstalling their map using the steps from Reinstalling TopoActive, CourseView, and Ski Maps to a Compatible Garmin Watch should no longer experience this message.

If…
furrag over 1 year ago +2

Garmin 955 user, 6 days old. Stuck on 13.23. Have this message too after I unplugged from my PC on Garmin express.
SergeyVDNKH over 1 year ago +2

I got this message after deleting the RemoteSW folder. Probably there was a map key or something, so I may have invalidated all the maps on the device.

"Cannot unlock maps"

I fixed this:
1. I removed…
furrag over 1 year ago +1

This is really annoying.

I bought the 955 for both the maps and the music. The maps are locked, and the software is stuck on on 13.23 so I cannot install music apps. I've essentially got the functionality…

All Replies

0 bowlerboy5473 over 1 year ago

Yes! I am experiencing the same thing. What has happened? 16.09 was so stable and suddenly this week I am experiencing a boot loop and now this!

0 jamorris01 over 1 year ago

I'm glad I saw this. I'm having the same issue and reinstalling the maps is not helping.

Software Version: 16.09

0 seilogramp over 1 year ago

Affecting several Garmin watch models at the moment.

Fenix 7 - Maps cannot unlock message
Epix (Gen 2) - "Cannot unlock maps" error (or msg)
Forerunner 965 - Cannot unlock maps
Forerunner 955 - Cannot unlock maps
Approach S70 - Map Update 7.20 Failing

Garmin - Chris said:
Updated July 28th, 2023:

The issue is escalated to our engineering team and will be resolved as soon as possible.

I suggest contacting Garmin Support - https://support.garmin.com.

0 2161717 over 1 year ago in reply to seilogramp

I contacted Garmin support for this exact issue. they took my serial number, verified the warranty, and took my email. They will email me when the issue is fixed. ETA to repair is unknown.

0 Marcin.P over 1 year ago

Hi, I had the same issue and reinstalling all maps helped in my case.

Soft 15.19

0 2161717 over 1 year ago

Tried again today. Reinstalled all maps. Still will not unlock the maps.

0 smbkrun+3 over 1 year ago in reply to 2161717

I have the 965 and a base model Fenix 7 and I'm getting the same message. As they say, misery loves company.

0 JOEV33 over 1 year ago in reply to smbkrun+3

Same here. FR965.

0 arselumaco over 1 year ago

Here the same using 16.09 :(

0 furrag over 1 year ago

Garmin 955 user, 6 days old. Stuck on 13.23. Have this message too after I unplugged from my PC on Garmin express.