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Forerunner 955 Golf App - Shot measurement and Auto Shot Detection is not working after latest software update.

Forerunner 955 Golf App - Shot measurement and Auto Shot Detection is not working after latest software update. I tried to manually measure a shot but that does not work either.

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Garmin-Sierra over 1 year ago +1 verified

Hello all,

I am very sorry that this has taken so long to investigate, but we thank you so much for your patience and understanding. We are hoping to fix this in our Q2 software release, and intend to…
Garmin-Kevin over 1 year ago +-2 verified

Unfortunately, the time frame for each reported disruption to be resolved can vary significantly. We must find a root cause, then evaluate possible solutions, and then ensure this does not cause further…
Garmin-Sierra over 1 year ago +1 verified

All,

Public Beta 15.09 addressing this disruption has been released. To install this software, enroll in the Beta software program (HERE), sync the watch, then go to Menu > System > Software Update > Check…
Garmin-Sierra over 1 year ago +1 verified

All,

Live software version 15.19 has been released publicly.
8607180 over 1 year ago +6

Garmin-Kevin while I appreciate you finally breaking silence, unfortunately what you have shared is just not helpful. You guys are literally Garmin, a company with a market cap of 18.95 billion USD.

The …
nmotus over 1 year ago +4

Garmin-Kevin Will everyone on here be receiving a free upgrade to the new 965? About 85% of the time I've owned the 955 the golf function hasn't worked, and you haven't provided any believable road forward…
2343398 over 1 year ago in reply to Garmin-Kevin +3

Kevin, this seems to be a really long time to get something that was working before back in place. can you please provide the group with some sort of update or at least acknowledge that it is being addressed…

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0 misterfrumble over 2 years ago

yes same issue here from hk. i went to customer support tonight. they dont know what to do. after an hour of cutting me off. i was told i will be notififed via email when they know.....

0 Garmin-Kevin over 2 years ago in reply to misterfrumble

Hello misterfrumble. It looks like one of the agents with whom you chatted already has you added to the report we are investigating for this feature. We'll be posting any updates to this thread, but, since you've been added as an affected user, you'll also get an email when this report is resolved.

0 2343398 over 2 years ago

I have also been experiencing issues with this since the last update. The watch worked great before this.

0 2343398 over 2 years ago in reply to Garmin-Kevin

hello, any updates?

0 6072553 over 2 years ago in reply to 2343398

I am an end-user like you so don't have an official Garmin update. However. I did get a beta update that was pushed out to me this morning that I will be able to test on Saturday and post back to the forum IF the shot measurement is working. Hopefully this includes the fix for this, and also for the RP vertical oscillation issue.

0 ekutter-dnu over 2 years ago in reply to 6072553

What fw version did you update to?

0 6072553 over 2 years ago in reply to ekutter-dnu

13.15

0 ekutter-dnu over 2 years ago in reply to 6072553

I wouldn't get your hopes up. That's what I'm on. I just did a quick test in to a net and it didn't detect a swing. When it's working properly, it would detect the swing.

0 Garmin-Kevin over 2 years ago

We do not currently have any new information on this report just yet but hope to have something to address this in a future software update. At this time, we do not have a timeline for the release of this future software update. Thank you for your patience with us while we work to investigate this issue.

0 Athlete4life over 2 years ago in reply to Garmin-Kevin

This is unacceptable. I have been trying to wait patiently for this to be fixed, but this has been going on for months. This is an expensive and new watch. I paid a lot of money and would expect these features to work. I wish Garmin would let users go back to the old software when the watch worked properly before the update. Is that a possibility? I have exclusively worn Garmin watches for about 14 years now and I am extremely disappointed in my current watch because of the software update that resulted in the golf features to not work properly.

If Garmin cannot fix this issue or allow users to go back to the old software when the golf features worked then how can I go about getting a refund? I never wanted to do this because I think Garmin is typically a great product, but it looks like I may need to try out an apple watch instead.