This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Forerunner 255 Series and 955 Series: Cannot edit heart rate zones percentages

sylbae over 1 year ago

Since I got my 955, I cannot edit the percentages of heart rate zones. It allow me to enter a value but never saved.

Same behavior from the watch, and from Garmin Connect mobile.

Anybody else with same behavior ?

Thanks.

Top Replies

Garmin-Kevin over 1 year ago +5 verified

All,

We do have some other reports of this and are currently investigating. When we know more, I'll be sure to post updates to this thread.
Garmin-Kevin over 1 year ago +4 verified

All,

We believe that we have a fix for this report that will be rolling out with the next software release for this device. While I do not have a timetable for this release, I will be updating this thread…
Garmin-Kevin over 1 year ago +1 verified

All,

We are in the process of releasing 12.23 production software. If you experience this battery drain after installing the 12.23 sw update, please start a new thread.
FlipStone over 1 year ago in reply to sylbae +3 suggested

Oh for sure, just confirming it's indeed a bug...

It seems to use the base zones btw, editing those also seems to edit the running ones. So that might be a workaround (maybe need to remove the running…

All Replies

0 Briankfree over 1 year ago

I saw there was a beta software program available for both FR255 and FR955. Anyone join the beta yet to see if this is perhaps resolved (assuming a beta firmware is available)?

0 KevinJames over 1 year ago in reply to Briankfree

No beta available yet.

0 Mike over 1 year ago in reply to Briankfree

Yes, well I’ve been able to sign up for the Beta program on Garmin Connect on the web so something must be on the way!

0 Grumpy Old Man over 1 year ago in reply to Spiderpig

To be fair, it seems that it's paying customers who are beta testing for Garmin. Bugs like that would have been caught, if someone planed a basic test fase :-(

0 rklyukin over 1 year ago

Same problem!

0 6453166 over 1 year ago

Same problem here. Need to be fixed asap!

0 Dawnie C over 1 year ago

Garmin-Kevin .. we need this fixed … it’s madness it’s still a problem especially given it’s a brand new watch and it’s not cheap

0 Spiderpig over 1 year ago in reply to 6453166

If you only do one sport, try deleting all of the sport specific HR zones and just use the default. This worked me me. I’m able to edit and the post-activity stats are correct.

0 Mike F. over 1 year ago in reply to Spiderpig

As DC Rainmaker, highly regarded by me for his blog as a whole, have been written:

"The Forerunner 255 is now a multisport triathlon watch. Sure, it’s also a running watch, but it can now swim/bike/run with the best of them, including featuring Garmin’s high-end multi-band/dual-frequency GPS chipset. This is the lowest priced watch we’ve seen on the market from any company to have this feature, while also becoming Garmin’s lowest priced full multisport watch."

I've bought FR255 exactly for the reason above. I mean - THREE ACTIVITIES. Heart rate zones, indvidually set for at least those THREE base activities were crucial in my decision process while buying this crap. AND after over two months of waiting for GARMINS' ANY move in the matter I think I'm coming to the very end of adventure with that ... manufacturer. Sad, but seems to be the truth in short time. I don't have time to support someone who does't care about me. I mean - the CUSTOMER

0 Spiderpig over 1 year ago in reply to Mike F.

Yeah, that's tough. I reported this issue within days of getting my 955 (at launch), as I'm sure many other users have done. I didn't get anywhere with my support ticket because I'm using a Beta iOS on my iPhone. I was really hoping there would be a fix for this issue by now.

Thankfully for me, I only run, so I have a workaround that works for me. This is really rough for people who (as the watch says it was designed for) multisport athletes.