Bluetooth headphones disconnecting

Hey all,

I'm having issues with the connection to my headphones disconnecting randomly (but usually only once in the first five or so minutes of my run). I had a FR245 music before and bought the 265 hoping to solve the issue. Since it didn't, I also bought new headphones, but the problem still exists. There was one small improvement though: the 245 would often hang for a few minutes trying to reconnect and often it would fail to do so while the 265 seems to at least handle the reconnection better. I only use the Spotify app for playing music.

Does anyone recognize this or have suggestions to fix?

  • Same issue with 265S in combination with Philips AM61 using Spotify with a downloaded playlist. I live near a public airport and had it once in the past while jogging around it. That was over half a year ago. The past 2 months I have it every time (different lap) around 4 times an hour sometimes less, sometimes more.

    Update 21-01-2025:

    Yesterday it was unworkable. I had an update to 21.22, maybe that is related. It started after about half an hour and every 1 to 1,5 minute it disconnected. I was able to reconnect a couple of times, but eventually I was unable to get the headphones connected. I was jogging so pretty hard and frustrating to deal with this.

  • I’m having the exact same problem. Does anyone know how to solve that? I have already tried everything that I found as a possible solution but it doesn’t work.