Bluetooth headphones disconnecting

Hey all,

I'm having issues with the connection to my headphones disconnecting randomly (but usually only once in the first five or so minutes of my run). I had a FR245 music before and bought the 265 hoping to solve the issue. Since it didn't, I also bought new headphones, but the problem still exists. There was one small improvement though: the 245 would often hang for a few minutes trying to reconnect and often it would fail to do so while the 265 seems to at least handle the reconnection better. I only use the Spotify app for playing music.

Does anyone recognize this or have suggestions to fix?

Top Replies

Garmin-Sierra over 1 year ago +1 verified

NielsOnTheRun

I'm sorry to hear about that! Please check out Bluetooth Headphone Compatibility for Garmin Music Watches for possible interfering factors. Check out the related content linked at the bottom…
NielsOnTheRun over 1 year ago in reply to Garmin-Sierra +4

I've tried all the suggestions that apply, but to no avail. The headphones still lose their connection on average once every 20 minutes. The watch then has to reconnect to the headphones (as mentioned…
NielsOnTheRun 10 months ago in reply to NielsOnTheRun +3 verified

Okay so progress report. Garmin replaced the watch and now all the headphones that didn't work before work fine so it was def a problem with the watch. Still a bit disappointed it took multiple tries and…
PMurphy16 over 1 year ago +2

Same here - I have Apple AirPods Pro and it will connect for about 10-15 seconds and then drop. Absolutely ridiculous to have a very good expensive set of headphone with the 265 anddddd they dont work…

All Replies

0 1116554 11 months ago in reply to 2061945

Since you got your new watch, have you had any problems again? Thanks for the info.

0 1116554 11 months ago

Did you end up finding a solution? Thanks.

0 1111351 11 months ago in reply to 1116554

The replacement watch still works fine - no disconnects (except with cheap £25 headphones from Amazon) . It works fine with Apple Airpods and Aftershokz

0 1116554 11 months ago in reply to 1111351

Thanks a lot.

0 NielsOnTheRun 11 months ago

Garmin support said: "We can't guarantuee every headset works on our devices". And that was it. So basically, in my case, Garmin shipped out a defective product and refused to replace it, and there's basically nothing you can do about it.

0 1116554 11 months ago in reply to NielsOnTheRun

Horrible. Thanks.

0 NielsOnTheRun 11 months ago in reply to 1116554

After posting the message this morning I tried contacting support one more time, and I can now ship my watch to Garmin. I'll report on my progress... maybe it'll still end well :)

0 Per0ni 11 months ago

I believe some units have a less powerful BT antenna than others.
This could be one of the causes for the connection to drop.
If the master earbud is one the same side as the watch, these disconnections are less frequent. At least in my experience.
One thing to try is to use the watch on the other arm or figure out which earbud is the master and see if that can be changed someway.

Maybe a further firmware update will lower the threshold for BT disconnection

0 9457718 10 months ago

Same problem. FR 265S bought in Canada in August. Headphones disconnects every 1-10 minutes (sometimes it does not connect).

All headphones works well with a FR 245 Music that I a have, so the problem is not the headphones. Firmware and sensors updated.

So, Gamin is selling products with known issues/ technical problems.

I sust send a message to the customer support.

Let's see.

0 5721397 10 months ago

Same problem for me with my new Forerunner 265.

I will go for run, it will be fine for first few minutes, but then will keep dropping in and out every second for about 10 minutes, then will work again for 10 minutes, before it drops out again.

I thought was the Soundcore P20i earbuds that were the problem, so contacted their support and they sent me out a replacement, but the same issue happens with those also, really frustrating!