update: no more step tracking, sleep and inconsistent heart rate

7944715 5 days ago

Since the last update, the watch has become unusable: no longer sleep tracking, steps are no longer counted and the heart rate is completely inconsistent

Top Replies

Frederik 2 days ago in reply to Garmin - KS +5

I also have issues in both outdoor run activities where gps is all over, no step tracking, heart rate off. FR165 27.09. Problems came as soon as updated.

When i start a run, the start is delayed and when…
2090806 9 hours ago +5

And this is exactly why Garmin ought to support firmware downgrades.

Even if it requires a convoluted hands-on method, at least give us the option of being able to get back to a functioning watch again…
4292414 4 days ago +4

I’m seeing similar issues. Forerunner 165 on v27.09 and I’ve gone through all the usual steps: Garmin Express update/sync, restarts, and full factory resets.

Heart rate data is still all over…

All Replies

0 2090806 9 hours ago

And this is exactly why Garmin ought to support firmware downgrades.

Even if it requires a convoluted hands-on method, at least give us the option of being able to get back to a functioning watch again.

0 6539506 6 hours ago in reply to 6539506

Just an update, FR165 now with wrong time despite set in correct timezone.

0 c004ba2079 6 hours ago

For some people it is 5+ days now having issues... At this pace and being a Friday, and how unresponsive they have been, I guess Garmin will not provide a new firmware to fix this for another week.

Maybe they used A.I. to develop this firmware update?

0 3426542 5 hours ago

I reported the issue to Garmin support for my watch. Had to send them a data dump from my watch using Garmin express on PC. They seem to be well aware of the problem but were unable to give me a timeframe for a fix. Not sure why they have not replied on this forum. Notebook check has reported it on their website.

0 7292561 1 hour ago

I think they deployed this buggy FW27.09 with pure intention to destroy all Forerunner x65 models to make the way free for the newer x70 series...no other reason is explainable. Interesting that no channel in this forum is opened from Garmin to this topic. This underscores that there is no intention to change anything about the problem. Time to switch the manufacturer.

0 c004ba2079 57 minutes ago in reply to 7292561

That would be a very dumb move, as Hanlon's razor says "Never attribute to malice that which is adequately explained by stupidity.", I think this is sloppy software development and bad quality assurance, I would certainly not buy another Garmin watch if this was an planned scorched earth obsolescence procedure, and word of mouth/reddit/forums will expand quickly if so.

This issue is being picked up by some tech news sites now too.

Better they act quickly.

Although, the new Pebble watches company and their open source software seem very attractive to me! Now more than ever.

0 1833495 51 minutes ago in reply to 7292561

+1 no feedback at all, if it going to be fixed. The only choice is to buy new watch…