Garmin HRM-Dual not working

Garmin HRM-Dual not working after less that 1 year. Should i change the battery? The spec states battery should last about 2-3 years. Any advice?

Top Replies

CristoMB over 3 years ago +16

We recommend replacing the batteries & performing a reverse polarity on your Heart Rate Monitor (HRM) by following the steps below.

Please follow the steps below to perform a Reverse Polarity on your…
2332359 over 1 year ago in reply to JoaoArriaga +4

Exact same issue here, and it used to work fine. Now it connects, shows say 72bpm for a few seconds, then nothing more. Have done the battery-flip reverse polarity solution, no joy. This is also with a…
8543760 over 4 years ago in reply to tomoooo +3

yea I have the same problem. Sent it back under warranty, get a 'new?' one.... same problem

All Replies

0 JoaoArriaga over 1 year ago in reply to JoaoArriaga

I have a strange problem wit my dual HRM band. Its new. The Edge finds it and connects to it, but the HR is intermittent. shows and disappear. Once I pull the band and release it shows fpr a few seconds and go waay again. I bought a new one thinking that my previous one was damaged, having the same behavior, but I got exactly the same problem. Any suggestion ?

0 2332359 over 1 year ago in reply to JoaoArriaga

Exact same issue here, and it used to work fine. Now it connects, shows say 72bpm for a few seconds, then nothing more. Have done the battery-flip reverse polarity solution, no joy. This is also with a new battery in. Seriously disappointed and thinking of going for Polar... unless someone here has another tip?

0 S.M.R. over 1 year ago in reply to 2332359

Have you contacted Garmin Support. They are generally good at assisting / replacing when there are issues.

0 JoaoArriaga over 1 year ago

Well I did contacted Garmin support and they dos exchange the banda. I did not test it yet. Meanwhile I am using a decathlon banda working perfectly.

0 bwindbigler over 1 year ago in reply to 8198674

This is the best solution! Finally gave up on the Garmin HRM and also went with Polar. Fully agree, the Polar “works like a charm.” It connects, stays connected, and creates readings for the full duration of my longer bike rides. It paired fine with my Garmin bike computer.

0 stewybeag over 1 year ago

having the same issue and mine has been working OK up to the point I updated it and some other updates for my 830 and apps. looks like its a software issue from the update as mine worked fine upto now. Garmin sort it out ASAP please not happy

0 barbasma over 1 year ago in reply to CristoMB

Mine show 72bpm and stop.. done this procedure and now doesn't connect to my edge.

Quite disappointed

0 6843759 over 1 year ago in reply to CristoMB

This works. Thanks.

0 barbasma over 1 year ago in reply to 6843759

Sorry, tried several times, not

I've buyed a new pro model and work perfectly

The standard one is garbage

0 2106630 over 1 year ago

it connects, shows say 72bpm for a few seconds, then nothing more. Have done the battery-flip reverse polarity solution, no joy. This is also with a new battery in. Seriously disappointed!!! There must a solution.